CX Today's Charlie Mitchell hosts Simon Harrison, Founder & CEO of Actionary.
They kick-off the conversation by considering:
- What's driving vendors into CCaaS from adjacent spaces?
- What impact is this having on the traditional CCaaS players?
- Which CCaaS vendors will be best placed for success?
Chris Morrisey, Head of CX Sales at Zoom, then joins the conversation to discuss:
- Why will Zoom have an edge in the CCaaS market of tomorrow?
- How will the breadth of Zoom's offering support its CCaaS charge?
To learn more about Zoom's CCaaS offering, check out this demo of the Zoom Contact Center.