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23 May 2024 · 1 min read

The Zoom Contact Center: 2 Years On

Watch on YouTube. Zoom entered the CCaaS space two years ago, and has since gained significant momentum in the market. Recognizing this, we got in touch with...

Charlie Mitchell

Watch on YouTube.

Zoom entered the CCaaS space two years ago, and has since gained significant momentum in the market.

Recognizing this, we got in touch with Brandon Knight, Global Head of Zoom Customer Experience Channel & Ecosystem, to record this discussion.

In doing so, we considered Zoom's contact center journey so far and where it's heading, discussing:

  • The Zoom Contact Center's cloud-native foundation
  • Its differentiative CCaaS innovations
  • Zoom's burgeoning CCaaS partner base
  • The growth of Zoom's CCaaS customer base
  • Its goals in the enterprise
  • Where will the Zoom Contact Center be two years from now?

For a visual tour of the Zoom Contact Center, visit: https://guidedtours.zoom.us/tour/zoom-clips/

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