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Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

Editorial coverage

179 pieces · CX Today editorial stories
Salesforce, Braze, and the Battle for Customer Signals
News · Journey Orchestration
Salesforce, Braze, and the Battle for Customer Signals
Rhys Fisher · 6d ago
How Zoom and Salesforce are Targeting a More Connected CX
News · CX Intelligence
How Zoom and Salesforce are Targeting a More Connected CX
Francesca Roche · 6d ago
Grafana's Grades, Contact Center Handoffs and the Carrier Test
News · Service Operations
Grafana's Grades, Contact Center Handoffs and the Carrier Test
Rebekah Carter · 1w ago
News · Contact CenterZoom Targets CX’s Broken Context With Its New AI LayerRhys Fisher · Oct 20, 2026
News · Community CXThe Community Platform Migration Fight Just Got More ExpensiveRebekah Carter · Oct 11, 2026
News · Agent ExperienceEmployee Experience Is the New WFM BattlegroundFrancesca Roche · Sep 28, 2026
News · CX IntelligenceThe Three Pillars of Customer Intelligence: Context, Governance and ActionFrancesca Roche · Sep 18, 2026
FeatureThe End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX EconomicsRob Wilkinson · Aug 31, 2026
InterviewAvaya’s AI Strategy Warning: CX Vendors Are Splitting FastRhys Fisher · Aug 31, 2026
News · CRM & DataBig CX News From Salesforce, Zoom, Meta and GoogleRob Wilkinson · Aug 28, 2026
NewsIs the Standalone Contact Center Dead? Why Zoom’s Q2 Signals a Vendor PurgeRob Wilkinson · Aug 26, 2026
News · Revenue TechCan Zoom’s New Revenue AI Improve Customer Conversations?Rhys Fisher · Jul 22, 2026
NewsZoom Brings AI Receptionist to Any Phone System – No Zoom Phone RequiredRhys Fisher · Jul 9, 2026
GuideWhat to Look for When Purchasing Contact Center Software: The 2026 Buyer's GuideSean Nolan · Jun 24, 2026
NewsZoom Pushes CX AI Beyond Deployment at CCWRob Wilkinson · Jun 22, 2026
InterviewIs Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks SoRhys Fisher · Jun 8, 2026
Explainer · Service OperationsZoom: AI That Deflects Isn't Solving Your CX ProblemRhys Fisher · Jun 5, 2026
NewsHow Zoom's New AI Agent Could Cut Post-Call Wrap-Up for GoodRhys Fisher · Jun 2, 2026
News · CRM & DataBig CX News from Zoom, Salesforce, Sprinklr & IBMRhys Fisher · May 29, 2026
NewsZoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be WorriedRob Wilkinson · May 25, 2026
Explainer · CRM & DataThe 2026 Headless Market: The Four Enterprise Strategies Reshaping CX SoftwareFrancesca Roche · May 13, 2026
ExplainerWhy Do Customers Drop Off the Moment You Introduce 'Richer' Engagement Channels?Alex Cole · May 12, 2026
ExplainerYour Immersive CX Strategy Isn’t Transforming Support – It’s Adding Complexity Customers Never Asked ForAlex Cole · May 5, 2026
ExplainerIs Your Routing Engine Breaking Omnichannel CX?Alex Cole · Apr 3, 2026
FeatureEnterprise Connect 2026: Five Significant CX Announcements You May Have MissedFrancesca Roche · Mar 17, 2026
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