CX Today's Charlie Mitchell hosts Chris Morrisey, Head of CX Sales at Zoom.
Broadcast from CCW 2024 in Las Vegas, we first discuss Zoom's 246 percent year-over-year (YoY) spike in CCaaS deals worth $100,000 in annual recurring revenue (ARR).
From there, we consider:
- The third wave of CCaaS platforms
- The benefits of a unified platform for CCaaS
- Zoom's "gruntled" customer slogan
Want to learn more about Zoom's "Get Gruntled" philosophy? Read its blog.