the voice of customer experience technology

Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

Editorial coverage

179 pieces · CX Today editorial stories
Salesforce, Braze, and the Battle for Customer Signals
News · Journey Orchestration
Salesforce, Braze, and the Battle for Customer Signals
Rhys Fisher · 6d ago
How Zoom and Salesforce are Targeting a More Connected CX
News · CX Intelligence
How Zoom and Salesforce are Targeting a More Connected CX
Francesca Roche · 6d ago
Grafana's Grades, Contact Center Handoffs and the Carrier Test
News · Service Operations
Grafana's Grades, Contact Center Handoffs and the Carrier Test
Rebekah Carter · 1w ago
News · Contact CenterZoom Targets CX’s Broken Context With Its New AI LayerRhys Fisher · Oct 20, 2026
News · Community CXThe Community Platform Migration Fight Just Got More ExpensiveRebekah Carter · Oct 11, 2026
News · Agent ExperienceEmployee Experience Is the New WFM BattlegroundFrancesca Roche · Sep 28, 2026
News · CX IntelligenceThe Three Pillars of Customer Intelligence: Context, Governance and ActionFrancesca Roche · Sep 18, 2026
News · CRM & DataBig CX News From Salesforce, Zoom, Meta and GoogleRob Wilkinson · Aug 28, 2026
NewsIs the Standalone Contact Center Dead? Why Zoom’s Q2 Signals a Vendor PurgeRob Wilkinson · Aug 26, 2026
News · Revenue TechCan Zoom’s New Revenue AI Improve Customer Conversations?Rhys Fisher · Jul 22, 2026
NewsZoom Brings AI Receptionist to Any Phone System – No Zoom Phone RequiredRhys Fisher · Jul 9, 2026
NewsZoom Pushes CX AI Beyond Deployment at CCWRob Wilkinson · Jun 22, 2026
NewsHow Zoom's New AI Agent Could Cut Post-Call Wrap-Up for GoodRhys Fisher · Jun 2, 2026
News · CRM & DataBig CX News from Zoom, Salesforce, Sprinklr & IBMRhys Fisher · May 29, 2026
NewsZoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be WorriedRob Wilkinson · May 25, 2026
NewsZoom Pushes Into the “Resolution Economy” with Major ZoomCX OverhaulRhys Fisher · Mar 10, 2026
NewsForget Weekly Meetings: Zoom’s AI Revenue Engine Roars in CXRob Wilkinson · Mar 2, 2026
News · CRM & DataBig CX News from Zoom, ServiceNow, Salesforce, RingCentral & OpenaiRhys Fisher · Feb 27, 2026
NewsZoom Launches Virtual Agent 3.0 to Fix Chatbot's Broken PromiseRhys Fisher · Feb 24, 2026
News · CRM & DataBig CX News from ServiceNow, Zoom, Cisco & IKEARhys Fisher · Dec 19, 2025
NewsZoom Launches AI Companion 3.0, Expands its AI StrategyFrancesca Roche · Dec 15, 2025
NewsZoom Reveals AI Transformation Strategy in Latest Earnings ReportFrancesca Roche · Nov 25, 2025
News · CX TrustBig CX News from Amazon, Zoom, Gartner & ZendeskRhys Fisher · Nov 7, 2025
NewsZoom Eyes the Small Business CX Market with Bonsai BuyRhys Fisher · Nov 6, 2025
News · Revenue TechThe Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & MicrosoftRhys Fisher · Oct 17, 2025
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