From Amazon suing Perplexity to Zoom targeting the small business market with a fresh acquisition, here are extracts from some of this week’s most popular news stories.
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Amazon has threatened Perplexity with legal action after its shopping tool was accused of computer fraud.
On Tuesday, the startup’s Comet AI was accused of violating Amazon’s ban on robot and data gathering.
Amazon has previously warned Perplexity about the use of the tool on its shopping site.
In the claim, Amazon accused Perplexity of misconduct against its company’s terms of service, claiming that its agentic browser, Comet AI, was being used to access customer accounts and make automated purchases on behalf of a customer, without Amazon’s knowledge.
The accusation also claims that perplexity has damaged Amazon’s customer experience by pretending to be a human consumer and accessing restricted sections of its website, threatening the trust and privacy of customers.
In a statement on Tuesday, a spokesperson for Amazon addressed the claims made against Perplexity.
They said:
“We’ve repeatedly requested that Perplexity remove Amazon from the Comet experience, particularly in light of the significantly degraded shopping and customer service experience it provides."
Read on to find out more.
Zoom Eyes the Small Business CX Market with Bonsai Buy
Zoom has signed an agreement for the acquisition of Bonsai, an all-in-one client engagement and business management platform designed for solopreneurs and small businesses.
The deal underscores Zoom’s commitment to providing customer service features to businesses of all shapes and sizes, from enterprises to small-scale organizations.
In a nutshell, Bonsai’s solutions are built to support service professionals like designers, consultants, and architects by equipping them with an easy-to-use, unified workspace.
In doing so, it provides an accessible and affordable way for small businesses and soloprenuers to deliver a superior level of customer experience and improve customer loyalty.
In a blog discussing the acquisition, Vi Chau, General Manager of Online Business at Zoom, wrote that Bonsai “stands out in a market underserved by complex, enterprise-focused tools.