the voice of customer experience technology

Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

Editorial coverage

179 pieces · CX Today editorial stories
The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics
Feature
The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics
Rob Wilkinson · 2mo ago
Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed
Feature
Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed
Francesca Roche · 7mo ago
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
Feature
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
Francesca Roche · 9mo ago
NewsZoom Eyes the Small Business CX Market with Bonsai BuyRhys Fisher · Nov 6, 2025
Feature · Service OperationsGenesys and Zoom Quietly Push Customer Service and ITSM Closer TogetherCharlie Mitchell · Sep 15, 2025
FeatureZoom and Avaya Have Teamed Up, and There Are Big Benefits for BothCharlie Mitchell · Apr 10, 2024
Feature · CRM & DataBIG CX News - The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFMCharlie Mitchell · Aug 11, 2023
FeatureZoom Already Has Hundreds of Contact Center Customers, and It’s Just Getting StartedCharlie Mitchell · Jun 27, 2023
News · CX IntelligenceZoom Launches New EU Privacy FeaturesRory Greener · Jun 8, 2023
NewsThe Latest on Zoom's AI Assistant, Twilio's Losses, & a Possible RingCentral-8x8 MergerCharlie Mitchell · Jun 2, 2023
Feature · CX IntelligenceZoom, Oracle to Optimize Telehealth ServicesRory Greener · Apr 20, 2023
FeatureWhat to Expect from AWS, Zoom, and Five9 In 2023Charlie Mitchell · Jan 4, 2023
FeatureIs the Second Coming of the “Zoom Boom” Brewing?Charlie Mitchell · Oct 7, 2022
Feature · CX IntelligenceServiceNow Enters New Era with Observability AcquisitionTom Wright · Oct 5, 2022
Feature · Agent ExperienceZoom and ServiceNow Team Up In the Name of Conversational AICharlie Mitchell · Sep 27, 2022
FeatureZoom Introduces a “Fresh” New Look and Product UpdatesCharlie Mitchell · Sep 13, 2022
FeatureCloud-Based Contact Centre Market to Hit $54.6B by 2027Sandra Radlovački · Jul 6, 2022
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