the voice of customer experience technology
Front page
FeatureCRM & Data11 Aug 2023 · 1 min read

BIG CX News - The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM

Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...

Watch on YouTube.

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by five prominent CX analysts to dissect the latest stories from the space - including news from Microsoft, Salesforce, and Zoom.

In this edition, our CX experts include:

  • Liz Miller, VP & Principal Analyst at Constellation Research
  • Rebecca Wetteman, Principal at Valoir
  • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
  • Shelly Kramer, Principal Analyst at V3B
  • Martin Schneider, Head of Research at Annuitas Research

Thanks for watching. If you’d like more like this, don’t forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

 

 

rate this story
helps rank stories across uc today
The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…
Read nextordered by techtelligence · every pick explained
same beat · CRM & Data

Why Claudeforce Indicates CRM Complexity Is Breaking Customer Experience

23 Sept 2026
matches this topicVonage Integration with ServiceNow Addresses the "Two-Desktop" Challenge8 Jul 2026matches this topicInside Intelligent Workspace: How Vonage Is Rebuilding Agent Experience for a Multi-CRM, AI-Driven Era6 Aug 2026