Zoho on CX Today
80 stories · 5 in 2026 · 1 in the last 90 days · 0 sponsored
CX Today coverage mentioning Zoho, newest first. Sponsored work is identified clearly on each story.
What Article 50 of the EU AI Act Means for European Marketing and Sales Leaders
European brands must rethink AI disclosure as Article 50 brings transparency requirements to sales, marketing and customer engagement.
Francesca Roche · 8 min read · 18 Aug 2026
The Revenue Handoff Problem: Why CX Signals Still Don't Flow Cleanly Into RevTech Stacks
Why CX data still fails to reach CRM, CDP and RevTech systems and what buyers should ask about integration and revenue intelligence.
Nicole Willing · 9 min read · 24 Jun 2026
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
Forrester Wave customer service solutions Q1 2026 shows AI agents becoming the frontline. Here’s what it means for enterprise CX leaders.
Rob Wilkinson · 5 min read · 9 Apr 2026
The Unification Trap: When One CX Stack Creates More Chaos
CX Today explores why stack unification is so difficult – stack sprawl, silos, identity gaps, and AI exposing integration seams.
Francesca Roche · 12 min read · 10 Mar 2026
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
Industry leaders warn that consumer trust is fragile, compliance gaps persist, and AI-driven risks are reshaping data protection priorities.
Nicole Willing · 6 min read · 28 Jan 2026
2025 CX Trends Part 2: AI's Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Discover key insights in 2025 CX Trends Part 2, emphasizing the importance of data for AI-driven customer experience improvements.
Francesca Roche · 8 min read · 8 Dec 2025
Data Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance Rules
Data sovereignty is reshaping cloud, AI, and compliance strategies across Europe, as vendors respond with new sovereign cloud offerings.
Nicole Willing · 6 min read · 25 Nov 2025
Zoho One’s Overhaul Aims to Bring Enterprises a More Connected, AI-Ready CX Stack
Zoho One revamp aims to streamline frontline operations and enhance data sovereignty to improve enterprise customer experience.
Nicole Willing · 7 min read · 18 Nov 2025
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
See who leads Gartner’s 2025 CRM Customer Engagement Center Magic Quadrant as AI reshapes service, automation, and customer experience.
Rhys Fisher · 6 min read · 3 Nov 2025
Big CX News from AWS, ServiceNow, Forrester & Zoho
From Microsoft's Azure outage to Forrester's CX predictions for 2026, here are extracts from some of this week’s most popular news stories. Microsoft Azure O...
Rhys Fisher · 4 min read · 31 Oct 2025
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
Zoho builds CRM-based SKYLine to enhance the Mercedes-Benz India customer experience with a data-driven Dealer Management System.
Nicole Willing · 3 min read · 28 Oct 2025
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
When Zoho announced that it would add free agentic AI tools across its collaboration, customer experience, and human resources apps, it framed the move as a ...
Nicole Willing · 3 min read · 21 Oct 2025
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Embedded revenue intelligence, collaboration solutions, and – of course – AI agents are just some of the trends sweeping the sales space. As these trends exp...
Charlie Mitchell · 10 min read · 11 Aug 2025
The Top CRM Vendors to Consider in 2025
The top CRM vendors are reshaping customer service at a bigger scale than ever before. The software is evolving fast. What used to be little more than a data...
Rebekah Carter · 17 min read · 22 Jul 2025
Big CX News from Zendesk, AWS, Microsoft, & Zoho
From one major CX player completing an acquisition to another making moves to improve contact center reliability, here are extracts from some of this week’s ...
Charlie Mitchell · 3 min read · 18 Jul 2025
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
It’s easy to think of CRM software as a relic of the early 2000s, something built for managing contacts, tracking sales, and sending reminders to follow up. ...
Rebekah Carter · 21 min read · 17 Jul 2025
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Zoho has announced several new AI solutions for its ecosystem. That ecosystem comprises AI tools integrated into the user experience, so they work in the bac...
Charlie Mitchell · 5 min read · 17 Jul 2025
Top Business Intelligence Companies in 2025
In 2025, customer expectations aren’t just changing, they’re accelerating. The companies leading the way aren’t just tracking interactions. They’re building ...
Rebekah Carter · 18 min read · 17 Jul 2025
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
The Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) platforms 2025 looks remarkably similar to the previous year’s edition. While there ...
Charlie Mitchell · 11 min read · 25 Jun 2025
15 Use Cases for Generative AI in Sales
AI-powered prospecting, roleplay simulations, admin automation... there are many ways in which GenAI is transforming sales.
Rebekah Carter · 10 min read · 13 Jun 2025
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
Unpack the Zoho vs. Salesforce CRM debate, considering how the vendors differ on features, pricing, and support services.
Rebekah Carter · 8 min read · 2 Jun 2025
The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications
Last year, over 250,000 businesses leveraged Zoho's software. That's up 30 percent year-over-year (YoY). As it expands, Zoho annually attracts thousands of p...
Rebekah Carter · 5 min read · 23 May 2025
Big CX News from Salesforce, Zoho, NICE, & Dialpad
This week in CX has seen a double announcement from Salesforce, a fresh CRM release from Zoho, NICE, and a Dialpad promise of "pre-emptive" customer service....
Rhys Fisher · 4 min read · 16 May 2025
Zoho CRM for Everyone Is Now Generally Available, with New AI & Orchestration Features
Zoho CRM for Everyone is now generally available to global businesses. The offering extends access to the CRM, so different departments can view customer dat...
Charlie Mitchell · 4 min read · 14 May 2025
Zoho Zia Agents: What Are They, and What Can They Do?
Like most of its competitors, Zoho is evolving its AI strategy. It's no longer just focused on virtual assistants or "copilots" that assist employees working...
Rebekah Carter · 5 min read · 13 May 2025
Zoho One Pricing: Everything You Need to Pay for Zoho
Zoho One is a suite of applications that work together to help businesses run their entire operations in the cloud. The most widely-implemented app in the pa...
Rebekah Carter · 5 min read · 8 May 2025
What Is Zoho CRM Plus? Apps, Strengths, & Pricing
Zoho CRM Plus is a comprehensive customer experience suite. The suite is one of the most affordable, complete, and intuitive toolkits for customer-facing tea...
Rebekah Carter · 11 min read · 5 May 2025
The Forrester Wave for CRM Software 2025: Top Takeaways
A CRM is an essential piece of software for any customer service and experience team. In a nutshell, they help businesses manage and analyze customer interac...
Rhys Fisher · 7 min read · 27 Mar 2025
Zoho Launches an Enterprise Project Management Platform, Surges Upmarket
Zoho has introduced a new enterprise project management platform: Zoho Projects Plus. The platform aims to provide data- and intelligence-driven project mana...
Floyd March · 3 min read · 11 Mar 2025
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Zoho and Zoom have teased the upcoming release of small language models (SLMs). SLMs are devised to carry out specific tasks, utilizing fewer resources than ...
Floyd March · 3 min read · 6 Mar 2025
The Latest on Avaya Trimming Its Customer Base & Google's Bot That Calls Customer Service for You
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by five prominent CX analysts...
Charlie Mitchell · 1 min read · 25 Feb 2025
7 CRM Solutions for Small Businesses to Consider in 2025
It's not only enterprises that leverage CRM solutions. Indeed, small businesses also leverage the technology to perform various service, sales, and marketing...
Rebekah Carter · 8 min read · 12 Feb 2025Big CX News from Zoho, Google, Cisco, & Salesforce
The last week in CX has seen AI agents releases from Zoho and Google, a Cisco report into DeepSeek, and staff cuts from Salesforce. Here are the extracts fro...
Rhys Fisher · 3 min read · 7 Feb 2025
Zoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO Transition
Zoho has launched a preview of preconfigured, task-specific Zia AI Agents. Announced at Zoho Day 2025 in Austin, these AI Agents promise to automate various ...
Charlie Mitchell · 5 min read · 4 Feb 2025
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
The past week in CX has seen a big move from ServiceNow, a change of leadership at Zoho, more Agentforce news from Salesforce, and a further agentic AI relea...
Rhys Fisher · 3 min read · 31 Jan 2025
Sridhar Vembu Steps Down as Zoho CEO, Shailesh Kumar Davey Takes His Place
Co-founder Sridhar Vembu has vacated his post as Zoho CEO. Vembu will step into the Chief Scientist role, focusing fully on R&D initiatives and his "personal...
Charlie Mitchell · 3 min read · 27 Jan 2025
10 CRM Platform Providers to Watch Out for in 2025
Every year, customer experience research firms present a CRM industry assessment, ranking major providers. This is not one of those evaluations. Instead, thi...
Charlie Mitchell · 8 min read · 20 Dec 2024
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
The CRM market has become increasingly competitive, and those used within customer service environments are no exception. Gartner refers to these as Customer...
Charlie Mitchell · 12 min read · 17 Dec 2024
The Big Zoho-NVIDIA Announcement: A Closer Look
Zoho recently became the latest in a long line of global enterprise tech giants to strengthen its collaboration with NVIDIA. Through the expanded partnership...
Charlie Mitchell · 4 min read · 7 Nov 2024
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
Gartner predicts that B2B sales organizations leveraging GenAI-embedded sales technologies will – over the next two years - cut the amount of time they spend...
Charlie Mitchell · 9 min read · 7 Nov 2024
Zoho Gives Customer Operations a Center Point with CRM for Everyone
Last month, Zoho announced a major CRM update under the banner: "CRM for Everyone". The update teased a series of features that will provide extended access ...
Charlie Mitchell · 3 min read · 15 Jul 2024
What's New in the Customer Experience World?
While the CX headlines are awash with stories about generative AI (GenAI), many other customer experience trends are bubbling under the surface. From spottin...
Charlie Mitchell · 3 min read · 1 Jul 2024
CRM: 5 Trends Tearing Through the Market - #CXTrends24
Watch on YouTube. CX Today's Charlie Mitchell hosts Ramprakash Ramamoorthy, Director of AI Research at Zoho . The video forms part of our Big CX Trends serie...
Charlie Mitchell · 1 min read · 1 Jul 2024
CRM for Customer Service: AI, Other Trends, & Providers
As CRM systems swallow up more of the service stack, they are becoming increasingly central to day-to-day contact center operations. The latest AI innovation...
Charlie Mitchell · 18 min read · 28 Jun 2024
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024
The Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2024 is here. On its release, the report sheds light on a space undergoing signi...
Charlie Mitchell · 12 min read · 25 Jun 2024
Zoho Unveils CRM for Everyone, Promises "True Democratization"
Zoho has launched its CRM for Everyone solution in a bid to “democratize” its customer relationship management offerings. Announced at the company’s annual Z...
Rhys Fisher · 4 min read · 6 Jun 2024
The Forrester Wave for Customer Service Solutions 2024: Top Takeaways
“Great customer service solutions underpin great customer relationships,” claims Forrester at the beginning of its report. Yet, the opposite is also true. Po...
Charlie Mitchell · 8 min read · 7 Mar 2024
The Best CRM for Small Businesses: The Ultimate Guide
Choosing the best CRM for small businesses can be more complex than it seems. As companies continue to prioritize CX and customer satisfaction, the CRM marke...
Rebekah Carter · 13 min read · 16 Feb 2024
The Best Customer Experience Analytics Tools for 2024
If you're not investing in customer experience analytics tools, you're missing out. After all, 84% of customers say experiences are more important than the c...
Rebekah Carter · 11 min read · 9 Feb 2024
The Best Free CRM for Small Business Owners
Finding the best free CRM for small business use is tricky but not impossible. In today’s world, virtually every business (large and small) relies on CRM tec...
Rebekah Carter · 14 min read · 6 Feb 2024
Gartner Magic Quadrant for the CRM Customer Engagement Center 2023
CRM platforms are swallowing up the customer service stack. Now, they include more customer engagement channels, automate more service workflows, and leverag...
Charlie Mitchell · 8 min read · 8 Nov 2023
The Top Employee Experience Platform Options
Investing in an employee experience platform isn’t just a great way to retain staff members. Excellent employee experiences drive better customer interaction...
Rebekah Carter · 11 min read · 29 Sept 2023
Gartner Magic Quadrant for B2B Marketing Automation Platforms 2023
B2B marketing automation platforms support the delivery of coordinated engagements to prospects and existing customers. These engagements have become increas...
Charlie Mitchell · 8 min read · 26 Sept 2023
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
Addressing UI complexity, enabling greater mobility, and augmenting generative AI… these are just some of the emerging trends touching the Sales Force Automa...
Charlie Mitchell · 9 min read · 14 Sept 2023
Zoho Achieves ‘Record’ 100 Million Users
Zoho has accrued 100 million users across more than 55 of its business applications. The CRM vendor claims to be the first SaaS company - which has never acc...
James Stephen · 3 min read · 5 Sept 2023
Talkdesk, Dialpad, and Zoho Crack the Forbes Cloud 100 List
High-flying customer experience vendors Talkdesk, Dialpad, and Zoho have claimed their places on the 2023 Forbes Cloud 100 List. The tech providers placed ei...
Charlie Mitchell · 3 min read · 9 Aug 2023
Video for Customer Service, Engagement, & Retention – CX Today Roundtable
For years, many brands have resisted the temptation to incorporate video into their CX stack. Some worry that it may lead to longer, more expensive customer ...
Charlie Mitchell · 10 min read · 18 Jul 2023
CX in Ecommerce Case Study: Zoho and Crown Bees
For many ecommerce companies working in a global landscape, few things are more important than excellent communication, both with customers, and between agen...
Rebekah Carter · 2 min read · 18 May 2023
The Nucleus Research 2023 CRM Technology Value Matrix
Unpack the CRM Leaders, Experts, and Facilitators from the 2023 Nucleus Research 2023 CRM Technology Value Matrix.
Rob Scott · 5 min read · 8 May 2023
Who Leads the CRM Space In 2023? Nucleus Research Reveals Its Findings
With hundreds of vendors, the CRM market is ultra-competitive. Salesforce is the most prominent provider, occupying 22.9 percent of the space – according to ...
Charlie Mitchell · 9 min read · 25 Apr 2023