the voice of customer experience technology

Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

All coverage

188 pieces · editorial and sponsored · newest first
Why Customer Experience Helps Retailers Find Places in Customers' Hearts, Minds and Wallets
Interview · CRM & Data
Why Customer Experience Helps Retailers Find Places in Customers' Hearts, Minds and Wallets
Eric Jorgensen · Jul 24, 2023
Video for Customer Service, Engagement, & Retention – CX Today Roundtable
Interview
Video for Customer Service, Engagement, & Retention – CX Today Roundtable
Charlie Mitchell · Jul 18, 2023
The Latest BIG News from Genesys, Zendesk, Cyara, & Avaya
News
The Latest BIG News from Genesys, Zendesk, Cyara, & Avaya
Charlie Mitchell · Jun 26, 2023
Agent ExperienceZendesk Snaps Up Tymeshift, Enters the Workforce Management MarketCharlie Mitchell · Jun 22, 2023
Feature · CRM & DataZendesk Cuts Its Staff by 8 Percent: Here's WhyRory Greener · Jun 6, 2023
Feature · CRM & DataThe Nucleus Research 2023 CRM Technology Value MatrixRob Scott · May 8, 2023
Interview · CRM & DataWho Leads the CRM Space In 2023? Nucleus Research Reveals Its FindingsCharlie Mitchell · Apr 25, 2023
News · CRM & DataBig CX News from Salesforce, Zoom, and TwilioCharlie Mitchell · Apr 21, 2023
News · Agent ExperienceDialpad and Zendesk: The Latest CX Vendors to Launch Generative AI SolutionsCharlie Mitchell · Apr 18, 2023
Feature · CRM & DataZendesk Pulls Itself Closer to Amazon ConnectCharlie Mitchell · Mar 27, 2023
Explainer · CRM & DataZendesk vs HubSpot: Battle of the SaaS Giants Rebekah Carter · Mar 12, 2023
News · CRM & DataBig CX News from OpenAI, SAP, and SalesforceCharlie Mitchell · Mar 6, 2023
Interview8 Insightful E-Commerce Case Studies To Read In 2023Rebekah Carter · Mar 2, 2023
News · CRM & DataZendesk Debuts Proactive Messages, a Conversational Experience ToolRory Greener · Mar 2, 2023
NewsBlack Friday Demand Ramps Up: Are You Ready?Rebekah Carter · Oct 28, 2022
Feature · CRM & DataGartner Magic Quadrant for Sales Force Automation Platforms 2022Rebekah Carter · Oct 11, 2022
FeatureCould Zendesk’s Latest AI Announcements Spell Trouble for the Company?Zac Wang · Oct 4, 2022
NewsBIG CX NEWS from Salesforce, Zendesk, and Five9Sandra Radlovački · Sep 23, 2022
NewsZendesk Adds New AI Capabilities to its PortfolioSandra Radlovački · Sep 20, 2022
NewsBIG CX NEWS from Avaya, Zendesk, and MetaSandra Radlovački · Sep 9, 2022
InterviewCustomers Are Becoming Less Patient, Reveals ZendeskSandra Radlovački · Sep 8, 2022
NewsWhat Is New at Zendesk?  Sandra Radlovački · Sep 7, 2022
Feature · Agent ExperienceReimagining the Helpdesk: CX Today Expert Round TableZac Wang · Aug 24, 2022
NewsThe Latest BIG News from Avaya, Microsoft, and ZendeskCharlie Mitchell · Aug 17, 2022
Interview · CX IntelligenceZendesk Research: Customers Are Still Frustrated with ChatbotsCharlie Mitchell · Aug 11, 2022
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