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Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

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188 pieces · editorial and sponsored · newest first
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
News · Agent Experience
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
Francesca Roche · Nov 2, 2026
CRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data Battle
News · CRM & Data
CRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data Battle
Rhys Fisher · Sep 21, 2026
Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
News
Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
Rhys Fisher · Sep 10, 2026
NewsCan Zendesk Cut Multilingual Contact Center Costs With AI?Rhys Fisher · Sep 10, 2026
FeatureThe Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?Rhys Fisher · Aug 20, 2026
SponsoredZendesk: Your AI Is Only as Good as Your Knowledgewith Zendesk · Aug 12, 2026
SponsoredZendesk Explain Why The App Sidebar Is Deadwith Zendesk · Aug 5, 2026
SponsoredZendesk on the Rise of the Agent System and the New Roles Reshaping Customer Servicewith Zendesk · Jul 29, 2026
InterviewHow to Justify AI Investments to Your CFO, According to ZendeskFrancesca Roche · Jul 24, 2026
SponsoredAlways‑On Without Always‑Burned‑Out: The Human Cost of AI‑Led CXwith Zendesk · Jul 13, 2026
Case StudyHow ODEON Cinemas is Redefining Empathetic Guest Service With ZendeskFrancesca Roche · Jul 7, 2026
SponsoredBeyond CSAT and AHT: The New Metric Stack for AI‑Driven CXwith Zendesk · Jul 6, 2026
SponsoredFrom Reactive to Agentic: What an AI Native Contact Centre Actually Looks Likewith Zendesk · Jun 29, 2026
Feature · CRM & DataThe Revenue Handoff Problem: Why CX Signals Still Don't Flow Cleanly Into RevTech StacksNicole Willing · Jun 24, 2026
NewsWhy Enter the CX Awards in 2026? The Market Demands Proof.Rob Scott · Jun 18, 2026
Interview · Revenue TechWhy Knowing Where Not to Use AI Is the New Marketing Advantage, According to ZendeskFrancesca Roche · Jun 15, 2026
Explainer · Service OperationsInside Zendesk's Service Dividend in ActionAdrian Swinscoe · Jun 5, 2026
ExplainerIs Your Omnichannel Strategy Just Spreading the Same Broken Experience Across More Channels?Alex Cole · May 26, 2026
NewsZoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be WorriedRob Wilkinson · May 25, 2026
News · Revenue TechBig CX News from Zendesk, Qualtrics, 8x8 & SprinklrRhys Fisher · May 22, 2026
News · Agent ExperienceZendesk Declares the Chatbot Era Dead, Unveils Autonomous Service WorkforceRhys Fisher · May 19, 2026
NewsHow CX Leaders Can Build Customer Trust With AI AgentsSophie Wilson · May 14, 2026
Feature · CX TrustWhy Always-On CX Resilience Starts With SecurityNicole Willing · Apr 24, 2026
News · CX TrustVercel's Breach Is a Warning—"Shadow AI" Risks to CX Are EscalatingNicole Willing · Apr 23, 2026
Explainer · CX IntelligenceIs Real-Time CX Analytics Finally Delivering Actionable Insight?Alex Cole · Apr 14, 2026
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