the voice of customer experience technology

Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

Editorial coverage

173 pieces · CX Today editorial stories
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
News · Agent Experience
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
Francesca Roche · 16h ago
CRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data Battle
News · CRM & Data
CRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data Battle
Rhys Fisher · 1mo ago
Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
News
Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
Rhys Fisher · 1mo ago
NewsCan Zendesk Cut Multilingual Contact Center Costs With AI?Rhys Fisher · Sep 10, 2026
FeatureThe Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?Rhys Fisher · Aug 20, 2026
InterviewHow to Justify AI Investments to Your CFO, According to ZendeskFrancesca Roche · Jul 24, 2026
Case StudyHow ODEON Cinemas is Redefining Empathetic Guest Service With ZendeskFrancesca Roche · Jul 7, 2026
Feature · CRM & DataThe Revenue Handoff Problem: Why CX Signals Still Don't Flow Cleanly Into RevTech StacksNicole Willing · Jun 24, 2026
NewsWhy Enter the CX Awards in 2026? The Market Demands Proof.Rob Scott · Jun 18, 2026
Interview · Revenue TechWhy Knowing Where Not to Use AI Is the New Marketing Advantage, According to ZendeskFrancesca Roche · Jun 15, 2026
Explainer · Service OperationsInside Zendesk's Service Dividend in ActionAdrian Swinscoe · Jun 5, 2026
ExplainerIs Your Omnichannel Strategy Just Spreading the Same Broken Experience Across More Channels?Alex Cole · May 26, 2026
NewsZoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be WorriedRob Wilkinson · May 25, 2026
News · Revenue TechBig CX News from Zendesk, Qualtrics, 8x8 & SprinklrRhys Fisher · May 22, 2026
News · Agent ExperienceZendesk Declares the Chatbot Era Dead, Unveils Autonomous Service WorkforceRhys Fisher · May 19, 2026
NewsHow CX Leaders Can Build Customer Trust With AI AgentsSophie Wilson · May 14, 2026
Feature · CX TrustWhy Always-On CX Resilience Starts With SecurityNicole Willing · Apr 24, 2026
News · CX TrustVercel's Breach Is a Warning—"Shadow AI" Risks to CX Are EscalatingNicole Willing · Apr 23, 2026
Explainer · CX IntelligenceIs Real-Time CX Analytics Finally Delivering Actionable Insight?Alex Cole · Apr 14, 2026
InterviewHow is AI Reshaping CRM & Customer Data Stacks, & How Can Leaders Prove Investments Deliver Value?Nicole Willing · Apr 14, 2026
NewsThe Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating ModelRob Wilkinson · Apr 9, 2026
Explainer · Community CXWhy Enterprise Community Platforms Fail to Deliver ROISophie Wilson · Apr 2, 2026
Case Study · CX IntelligenceWhich Customer Analytics Use Cases Actually Improve CX? High-Impact Contact Center Workflows That Deliver Faster ROIAlex Cole · Mar 31, 2026
Explainer · CX IntelligenceWhich Customer Analytics & Intelligence Trends Actually Matter in 2026? The Contact Center Shift to Real-Time, Predictive CX InsightAlex Cole · Mar 26, 2026
Explainer · Journey OrchestrationWhat Are The Biggest Customer Engagement Trends 2026 Buyers Can’t Ignore If They Want Happier Customers?Sophie Wilson · Mar 26, 2026
Page 1 of 7 · 1–25 of 173