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Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

Sponsored content

15 pieces · sponsored · clearly labelled

These stories are marked Sponsored in the CX Today archive. A brand mention alone does not establish who paid for a story.

Zendesk: Your AI Is Only as Good as Your Knowledge
Sponsored · Interview
Zendesk: Your AI Is Only as Good as Your Knowledge
with Zendesk · 2mo ago
Zendesk Explain Why The App Sidebar Is Dead
Sponsored · Interview
Zendesk Explain Why The App Sidebar Is Dead
with Zendesk · 2mo ago
Zendesk on the Rise of the Agent System and the New Roles Reshaping Customer Service
Sponsored · Interview
Zendesk on the Rise of the Agent System and the New Roles Reshaping Customer Service
with Zendesk · 3mo ago
SponsoredAlways‑On Without Always‑Burned‑Out: The Human Cost of AI‑Led CXwith Zendesk · Jul 13, 2026
SponsoredBeyond CSAT and AHT: The New Metric Stack for AI‑Driven CXwith Zendesk · Jul 6, 2026
SponsoredFrom Reactive to Agentic: What an AI Native Contact Centre Actually Looks Likewith Zendesk · Jun 29, 2026
SponsoredNo Plug-Ins, No Hassle: Payments Go Native in Zendeskwith SequenceShift · Mar 2, 2026
SponsoredFrom Queue to Conversation: Redesigning the Service Journeywith Zendesk · Feb 17, 2026
SponsoredVoice Isn't Dead, It's Just Got Smarterwith Zendesk · Feb 10, 2026
SponsoredThe Death of Hold Music Why Waiting on the Line Is Overwith Zendesk · Feb 2, 2026
SponsoredAI at the Core: Zendesk’s Bold Vision for the Future of Contact Centerswith Zendesk · Sep 15, 2025
SponsoredZendesk Says It's Time to Move Beyond Outdated Contact Center Metricswith Zendesk · Sep 11, 2025
SponsoredAre We Entering a New, AI-Powered Contact Center Era?with Zendesk · Aug 27, 2025
SponsoredGenerative AI for Contact Center Agents: Demos and a Discussionwith Zendesk · Dec 7, 2023
SponsoredWhat is Bi-directional Noise Cancellation, and How Can It Improve CX?with Zendesk; Krisp · Mar 11, 2022
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