the voice of customer experience technology

Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

Editorial coverage

173 pieces · CX Today editorial stories
The Zendesk-Klaus Acquisition: 3 Major Talking Points
Feature · Agent Experience
The Zendesk-Klaus Acquisition: 3 Major Talking Points
Charlie Mitchell · 2y ago
The Latest BIG News from Twilio, Zendesk, Calabrio, & Microsoft
News · Agent Experience
The Latest BIG News from Twilio, Zendesk, Calabrio, & Microsoft
Charlie Mitchell · 2y ago
The 5 Biggest CCaaS Acquisitions of 2023
Interview
The 5 Biggest CCaaS Acquisitions of 2023
Charlie Mitchell · 2y ago
NewsZendesk Acquires Klaus, Creates a Comprehensive WEM PortfolioJames Stephen · Jan 9, 2024
InterviewImmersive Customer Experience: Examples, Trends, and ProvidersCharlie Mitchell · Dec 21, 2023
InterviewThe Best Zendesk Features for CX ProductivityRebekah Carter · Nov 14, 2023
NewsZendesk’s New No-Code Personalisation Tools to Ensure Customer LoyaltyRory Greener · Nov 10, 2023
Interview · CRM & DataGartner Magic Quadrant for the CRM Customer Engagement Center 2023Charlie Mitchell · Nov 8, 2023
NewsThe Latest BIG News from NICE, Zoom, Zendesk, & GenesysCharlie Mitchell · Oct 6, 2023
News · CRM & DataZendesk Expands Its Generative AI Capabilities, Announces New Safeguards & ControlsCharlie Mitchell · Oct 4, 2023
Interview · Agent ExperienceThe Top Employee Experience Platform OptionsRebekah Carter · Sep 29, 2023
Interview · CRM & DataWhy Customer Experience Helps Retailers Find Places in Customers' Hearts, Minds and WalletsEric Jorgensen · Jul 24, 2023
InterviewVideo for Customer Service, Engagement, & Retention – CX Today RoundtableCharlie Mitchell · Jul 18, 2023
NewsThe Latest BIG News from Genesys, Zendesk, Cyara, & AvayaCharlie Mitchell · Jun 26, 2023
Agent ExperienceZendesk Snaps Up Tymeshift, Enters the Workforce Management MarketCharlie Mitchell · Jun 22, 2023
Feature · CRM & DataZendesk Cuts Its Staff by 8 Percent: Here's WhyRory Greener · Jun 6, 2023
Feature · CRM & DataThe Nucleus Research 2023 CRM Technology Value MatrixRob Scott · May 8, 2023
Interview · CRM & DataWho Leads the CRM Space In 2023? Nucleus Research Reveals Its FindingsCharlie Mitchell · Apr 25, 2023
News · CRM & DataBig CX News from Salesforce, Zoom, and TwilioCharlie Mitchell · Apr 21, 2023
News · Agent ExperienceDialpad and Zendesk: The Latest CX Vendors to Launch Generative AI SolutionsCharlie Mitchell · Apr 18, 2023
Feature · CRM & DataZendesk Pulls Itself Closer to Amazon ConnectCharlie Mitchell · Mar 27, 2023
Explainer · CRM & DataZendesk vs HubSpot: Battle of the SaaS Giants Rebekah Carter · Mar 12, 2023
News · CRM & DataBig CX News from OpenAI, SAP, and SalesforceCharlie Mitchell · Mar 6, 2023
Interview8 Insightful E-Commerce Case Studies To Read In 2023Rebekah Carter · Mar 2, 2023
News · CRM & DataZendesk Debuts Proactive Messages, a Conversational Experience ToolRory Greener · Mar 2, 2023
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