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Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

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188 pieces · editorial and sponsored · newest first
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Interview
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Francesca Roche · Dec 1, 2025
AI Agents For Customer Support: Trends, Predictions & Providers
Interview · CX Intelligence
AI Agents For Customer Support: Trends, Predictions & Providers
Francesca Roche · Nov 10, 2025
Big CX News from Amazon, Zoom, Gartner & Zendesk
News · CX Trust
Big CX News from Amazon, Zoom, Gartner & Zendesk
Rhys Fisher · Nov 7, 2025
News · CX TrustPhishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support PortalsNicole Willing · Nov 5, 2025
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
Guide · CX TrustTrust in AI: How Customer Confidence Defines the Future of CX AutomationRebekah Carter · Oct 31, 2025
News · CRM & DataFree Agents: How Slow AI Adoption Is Pushing Vendors to Drop the PaywallNicole Willing · Oct 21, 2025
News · Revenue TechThe Latest BIG News from Salesforce, Zendesk, SAP & QualtricsRhys Fisher · Oct 10, 2025
News · Service OperationsZendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center StageRhys Fisher · Oct 8, 2025
News · CRM & DataDiscord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk ImplementationFrancesca Roche · Oct 7, 2025
News · Service OperationsThe Latest BIG News from Zoom, Genesys, ServiceNow, and ZendeskCharlie Mitchell · Sep 19, 2025
News · CRM & DataZendesk to Shutter Zendesk Sell, Go All-In on Customer ServiceNicole Willing · Sep 16, 2025
SponsoredAI at the Core: Zendesk’s Bold Vision for the Future of Contact Centerswith Zendesk · Sep 15, 2025
SponsoredZendesk Says It's Time to Move Beyond Outdated Contact Center Metricswith Zendesk · Sep 11, 2025
SponsoredAre We Entering a New, AI-Powered Contact Center Era?with Zendesk · Aug 27, 2025
News · CRM & DataZendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New CapabilitiesFloyd March · Jul 24, 2025
Interview · CRM & DataThe Top CRM Vendors to Consider in 2025Rebekah Carter · Jul 22, 2025
News · CRM & DataBig CX News from Zendesk, AWS, Microsoft, & ZohoCharlie Mitchell · Jul 18, 2025
News · CRM & DataZendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and PricingRhys Fisher · Jul 15, 2025
NewsThe CX Awards 2025 Winners AnnouncementCharlie Mitchell · Jul 10, 2025
News · CRM & DataBig CX News from Microsoft, Google, Salesforce, & ZendeskRhys Fisher · May 23, 2025
NewsZendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally AvailableCharlie Mitchell · May 21, 2025
NewsZendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making MistakesFloyd March · May 7, 2025
News · Agent ExperienceZendesk Previews an Employee Service Suite, Extends Its Resolution ObjectiveFloyd March · Apr 16, 2025
NewsZendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?Rhys Fisher · Apr 7, 2025
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