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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?
Feature · CX Trust
AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?
Charlie Mitchell · 1y ago
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
News · CRM & Data
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
Charlie Mitchell · 1y ago
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Interview · CRM & Data
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Charlie Mitchell · 1y ago
Explainer · CRM & DataMicrosoft vs. Salesforce: How Do They Compare on CRM?Rebekah Carter · Aug 7, 2025
News · CRM & DataBig CX News from NiCE, OpenAI, Five9, & MicrosoftRhys Fisher · Aug 1, 2025
NewsFirst Contact Center Solution Certified for Microsoft Teams’ New Integration ModelCharlie Mitchell · Jul 30, 2025
Interview · CX IntelligenceThe Best Conversational AI Solutions for the Enterprise: Market Leading VendorsCharlie Mitchell · Jul 23, 2025
Interview · CRM & DataThe Top CRM Vendors to Consider in 2025Rebekah Carter · Jul 22, 2025
Interview · Service OperationsBest Contact Center Endpoints and Devices Vendors: The Top Options for 2025Rebekah Carter · Jul 22, 2025
News · CRM & DataHMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BNFloyd March · Jul 21, 2025
News · CRM & DataBig CX News from Zendesk, AWS, Microsoft, & ZohoCharlie Mitchell · Jul 18, 2025
Interview · CRM & DataWhat Is CRM (Customer Relationship Management)? The Comprehensive GuideRebekah Carter · Jul 17, 2025
NewsMicrosoft Leans on MCP as Dynamics 365 Gets SmarterRhys Fisher · Jul 17, 2025
Interview · CX IntelligenceTop Business Intelligence Companies in 2025Rebekah Carter · Jul 17, 2025
Interview · Service OperationsThe Top CPaaS Vendors for Enterprise CX: Architecting Intelligent Customer JourneysRebekah Carter · Jul 15, 2025
NewsMicrosoft Boosts Contact Center Reliability with a New Desktop AppRhys Fisher · Jul 14, 2025
Interview · CRM & DataMicrosoft Dynamics 365: An Overview of All the AppsRebekah Carter · Jul 9, 2025
NewsBig CX News from Cisco, Microsoft, Salesforce, & VerintCharlie Mitchell · Jul 4, 2025
FeatureMicrosoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So FarCharlie Mitchell · Jul 2, 2025
Interview · CX IntelligenceGartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The RundownCharlie Mitchell · Jun 25, 2025
Interview · Agent ExperienceWhat Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?Rebekah Carter · Jun 25, 2025
Explainer · Service OperationsMicrosoft vs. Zoom: The Ultimate Enterprise Communications ShowdownRebekah Carter · Jun 5, 2025
News · CRM & DataBig CX News from Salesforce, NVIDIA, ServiceNow, Cisco & MicrosoftRhys Fisher · May 30, 2025
News · CX IntelligenceThe Microsoft Layoffs: What Aren't They Telling Us About AI?Rhys Fisher · May 28, 2025
News · CRM & DataBig CX News from Microsoft, Google, Salesforce, & ZendeskRhys Fisher · May 23, 2025
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