the voice of customer experience technology

Cognigy on CX Today

48 pieces · 33 editorial · 15 sponsored · covered since 2021 (1 story)

CX Today coverage mentioning Cognigy, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Cognigy stories to your CX Today feed.

Editorial coverage

33 pieces · CX Today editorial stories
NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time
News
NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time
Rhys Fisher · 2mo ago
Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown
Guide · CX Intelligence
Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown
Rhys Fisher · 3mo ago
Openreach's Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE
Interview · Journey Orchestration
Openreach's Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE
Rhys Fisher · 5mo ago
ExplainerAutonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies ScaleRebekah Carter · Jan 2, 2026
Interview · CX IntelligenceAI Hallucinations Start With Dirty Data: Governing Knowledge for RAG AgentsRebekah Carter · Nov 23, 2025
GuideYour Measurement Strategy is Missing the Real ROI of Workflow AutomationRebekah Carter · Nov 11, 2025
Guide · CX IntelligenceSmart CX Automation Starts With Smaller Steps: Learn What to Automate FirstRebekah Carter · Oct 31, 2025
News · CX IntelligenceNiCE Closes Cognigy Acquisition to “Redefine the Future” of CXNicole Willing · Sep 8, 2025
Interview · CX IntelligenceGartner Magic Quadrant for Conversational AI Platforms 2025: The RundownCharlie Mitchell · Aug 19, 2025
Interview · CX IntelligenceThe Opus Research Conversational AI / Self-Service Intelliview 2025: Top TakeawaysCharlie Mitchell · Aug 13, 2025
NewsWhy Is NiCE Spending Almost $1BN on Cognigy? A Deep DiveZeus Kerravala · Aug 1, 2025
Interview · CX IntelligenceThe Best Conversational AI Solutions for the Enterprise: Market Leading VendorsCharlie Mitchell · Jul 23, 2025
NewsGenerative AI in the Contact Center: What’s New in 2025?Floyd March · Jun 27, 2025
News · CX IntelligenceCopilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies Floyd March · Jan 23, 2025
Interview · CX Intelligence10 Conversational AI Providers to Watch Out for in 2025Charlie Mitchell · Dec 27, 2024
Interview · CRM & Data15 Customer Experience Technology Predictions for 2025Charlie Mitchell · Dec 26, 2024
News · CX IntelligenceCognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the MarketRhys Fisher · Nov 14, 2024
Interview · CX IntelligenceContact Center Virtual Agents: Trends, Best Practices, & ProvidersCharlie Mitchell · Sep 19, 2024
News · CX IntelligenceCognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”Rhys Fisher · May 22, 2024
Interview · CX IntelligenceThe Forrester Wave: Conversational AI For Customer Service 2024 – Top TakeawaysRhys Fisher · May 21, 2024
News · CX IntelligenceCognigy Introduces AI Copilot to Assist Contact Center AgentsJames Stephen · Nov 23, 2023
Interview · CX Intelligence10 Use Cases for a Generative AI ChatbotCharlie Mitchell · Oct 10, 2023
Interview · CX IntelligenceGartner Peer Insights “Voice of the Customer” for Enterprise Conversational AI Platforms 2023Charlie Mitchell · Sep 18, 2023
NewsBandwidth Launches AIBridge with Google and CognigyJames Stephen · Sep 8, 2023
News · CX IntelligenceCognigy Releases Knowledge AI Contact Center SolutionJames Stephen · Aug 30, 2023
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