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Cognigy on CX Today

48 pieces · 33 editorial · 15 sponsored · covered since 2021 (1 story)

CX Today coverage mentioning Cognigy, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Cognigy stories to your CX Today feed.

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48 pieces · editorial and sponsored · newest first
NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time
News
NiCE Wins Big CX AI Deals, But Enterprise Adoption Takes Time
Rhys Fisher · Aug 6, 2026
Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown
Guide · CX Intelligence
Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown
Rhys Fisher · Jul 15, 2026
Openreach's Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE
Interview · Journey Orchestration
Openreach's Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE
Rhys Fisher · May 21, 2026
ExplainerAutonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies ScaleRebekah Carter · Jan 2, 2026
Interview · CX IntelligenceAI Hallucinations Start With Dirty Data: Governing Knowledge for RAG AgentsRebekah Carter · Nov 23, 2025
GuideYour Measurement Strategy is Missing the Real ROI of Workflow AutomationRebekah Carter · Nov 11, 2025
Guide · CX IntelligenceSmart CX Automation Starts With Smaller Steps: Learn What to Automate FirstRebekah Carter · Oct 31, 2025
SponsoredShould I Let AI Run My Outbound Contact Center Strategy?with Cognigy · Oct 17, 2025
News · CX IntelligenceNiCE Closes Cognigy Acquisition to “Redefine the Future” of CXNicole Willing · Sep 8, 2025
Sponsored6 Helpful Tools to Build AI Agents That Actually Workwith Cognigy · Aug 26, 2025
Interview · CX IntelligenceGartner Magic Quadrant for Conversational AI Platforms 2025: The RundownCharlie Mitchell · Aug 19, 2025
Interview · CX IntelligenceThe Opus Research Conversational AI / Self-Service Intelliview 2025: Top TakeawaysCharlie Mitchell · Aug 13, 2025
NewsWhy Is NiCE Spending Almost $1BN on Cognigy? A Deep DiveZeus Kerravala · Aug 1, 2025
Interview · CX IntelligenceThe Best Conversational AI Solutions for the Enterprise: Market Leading VendorsCharlie Mitchell · Jul 23, 2025
SponsoredThe Hidden Power of AI Agents in Customer Experiencewith Cognigy · Jul 14, 2025
SponsoredMeet Your New Teammates: How AI Agents are Blending into the Hybrid Workforcewith Cognigy · Jun 30, 2025
NewsGenerative AI in the Contact Center: What’s New in 2025?Floyd March · Jun 27, 2025
SponsoredAgents in Action: Moving from Chatbots to Real Operational Impactwith Cognigy · Jun 18, 2025
News · CX IntelligenceCopilots & Virtual Assistants: Emerging Use Cases, Trends, & Strategies Floyd March · Jan 23, 2025
SponsoredWhat Is Agentic AI?with Cognigy; Salesforce · Jan 3, 2025
Interview · CX Intelligence10 Conversational AI Providers to Watch Out for in 2025Charlie Mitchell · Dec 27, 2024
Interview · CRM & Data15 Customer Experience Technology Predictions for 2025Charlie Mitchell · Dec 26, 2024
SponsoredHow Agentic AI is Empowering Human Agents and Redefining Service Standardswith Cognigy · Dec 16, 2024
SponsoredInside Cognigy's "Revolutionary" Agentic AI: The Future of Conversational Automationwith Cognigy · Nov 29, 2024
SponsoredCognigy "Revolutionizes" Customer Experience with AI (Big CX Update 2024)with Cognigy · Nov 28, 2024
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