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Contact Center & Omnichannel
Why Cloud-First CX Is No Longer Enough
AI & Automation in CX
Why AI Agents Must Be Proven Before They Are Deployed
Why Voice AI Adoption Is Accelerating in 2026
Why Does Adding More Channels Slow Down Resolution Instead of Improving It?
Fin Launches Fin Voice 2 With 24.5% Higher Resolution Rates for AI Phone Support
Big CX News from Salesforce, Cisco, NiCE & Afiniti
RingCentral Turns Microsoft Teams into a Contact Center
Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal
Your Omnichannel Strategy Isn’t Seamless – It’s Resetting the Customer Journey Every Time
Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live
Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next
Afiniti Wants to Own Contact Center AI Decisioning
Big CX News from Zoom, Salesforce, Sprinklr & IBM
CMP Research Reveals the Top Priorities Reshaping CX and Contact Centers
Sprinklr Targets the CX Blind Spot With ViralMoment Deal
CCWomen at CCW Las Vegas: Why Human-Centered Leadership Is Central to the Future of CX
Inside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster Calls
Salesforce’s AI Agents Are Now Outworking Its Human Support Teams
Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE
The Online vs Offline Divide: The Gap Retailers Keep Ignoring
NiCE’s $670M HMRC Megadeal – Is Enterprise CCaaS Now a Two-Horse Race?
Is Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?
Why “Chatbot Walls” Kill Trust in Travel CX, Concentrix Explains
