Implementing Contact Center Copilots: 2degrees' Challenges, Lessons, and Best Practices
Watch on YouTube. CX Today's Charlie Mitchell hosts Wayne Anderson, General Manager of Digital Delivery at 2degrees . Anderson discusses how the popular tele...
Charlie Mitchell · 3 Jul 2025
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Watch on YouTube Join Rhys Fisher, Deputy Editor at CX Today , as he delves into the future of AI in contact centers with Davit Baghdasaryan, Co-founder & CE...
Rhys Fisher · 27 Feb 2025
Context Summaries and Suggested Replies - a Deep Dive into Cisco’s AI-Powered CX Features
CX Today’s Tom Wright hosts Cisco’s Sudarshan Dharmapuri . In this session we discuss the following: 1) How AI is driving Cisco’s CX strategy 2) New features...
Tom Wright · 25 Oct 2024
RingCentral Introduces Its New AI Assist Solutions for RingCX
Watch on YouTube CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral . They kick-off the conver...
Charlie Mitchell · 5 Sept 2024
Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases
CX Today's Charlie Mitchell hosts Anurag Dhingra, SVP/GM, Chief Product & Technology Officer at Cisco Webex. Broadcast from Cisco Live 2024 in Las Vegas, we ...
Charlie Mitchell · 5 Jun 2024
Building a Next Generation Virtual Agent
Watch and subscribe on YouTube. CX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead . In this session we discuss the fo...
Charlie Mitchell · 1 Jun 2022
Verint Launches Low-code IVA Pro
Watch on YouTube In this session we discuss the following: How organisations are leveraging Intelligent Virtual Assistants to succeed post-COVID Overview of ...
Carly Read · 14 May 2021
Reading Between the Lines of Your Conversations - Explaining Kono
Kono is your AI-powered virtual assistant, integrated with Slack, Office 365, and Google. Just cc-in Kono on your conversations.
Rob Scott · 23 Oct 2018