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Front pagesponsored · RingCentral
5 Sept 2024 · 1 min read

RingCentral Introduces Its New AI Assist Solutions for RingCX

Watch on YouTube CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral . They kick-off the conver...

Watch on YouTube

CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral. They kick-off the conversation and then:

  • Introduce RingCentral's RingCX platform
  • Discuss its new Agent Assist and Supervisor Assist solutions
  • Standout capabilities of the new solutions

Dave Michels, Lead Analyst at TalkingPointz, then joins the conversation to discuss:

  • Eye-catching features of the Agent Assist and Supervisor Assist solutions
  • RingCentral's position within the broader CCaaS market

For a closer inspection of the RingCX platform, visit RingCentral.

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