Webex Introduces Its New Contact Center Virtual Agent, Shares More AI Assistant Use Cases

CX Today's Charlie Mitchell hosts Anurag Dhingra, SVP/GM, Chief Product & Technology Officer at Cisco Webex.

Broadcast from Cisco Live 2024 in Las Vegas, we discuss several new CCaaS announcements coming from the event, including:

1. Native Voice Virtual Agents
2. AI-powered Agent Wellness
3. Automatic Customer Satisfaction Scores
4. New AI Assistant features

If you're looking for more information about the Webex Contact Center, visit: www.webex.com

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