CX Today's Charlie Mitchell hosts Wayne Anderson, General Manager of Digital Delivery at 2degrees.
Anderson discusses how the popular telecoms provider is advancing its contact center experiences with AI.
In doing so, he shares:
The Challenges of Implementing Contact Center Auto-Summaries
Auto-summaries are where many contact centers have started their generative AI journeys. Yet, implementations aren't always easy. Anderson shares what he's learned so far.
The Rollout of Its Contact Center Copilot
Implementing a copilot is the next step on the company's journey. As 2degrees starts to ramp up its roadmap, Anderson offers best practices to aid agents with new assistance use cases.