Why Your CX Strategy Is Failing Your Business – And What to Do About It
Jeannie Walters joins CX Today to discuss her new book, Experience Is Everything, and why most companies are treating CX as a buzzword.
Rhys Fisher · 13 Apr 2026
Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy
Rhys Fisher, Associate Editor at CX Today , sits down with Scott Doherty, WFM Consultant at Sabio , to unpack how workforce management has evolved from a b...
Rhys Fisher · 22 Jan 2026
Breaking Free from Cloud-Only CX Myths
Rhys Fisher sits down with Miguel Marcos, VP of Operations at Enghouse Interactive , to unpack one of the most pressing debates in customer experience: Is cl...
Rhys Fisher · 6 Nov 2025
The Role of Acoustic Technology in the Modern Contact Center
Watch on YouTube In this engaging discussion, Rhys Fisher, Deputy Editor of CX Today , chats with Thor Mitskog, President of Cyber Acoustics , to explore the...
Rhys Fisher · 28 Jan 2025
The Three Types of Contact Center Platforms (and Which Is Best for You!)
Watch on YouTube. CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales - UK&I / EMEA at Enghouse Interactive . In this session, we consider the types of ...
Charlie Mitchell · 3 Jan 2024
CX Predictions for the Remainder of 2023
Watch on YouTube. CX Today's Charlie Mitchell introduces eight predictions from CX experts, who share their thoughts on what the remainder of 2023 may bring....
Charlie Mitchell · 22 Feb 2023
CX Predictions 2023 - Metaverse or Metacurse?
Watch on YouTube . Rob Scott from CX Today hosts Genefa Murphy, CMO, Five9 and Clare Muscutt, Founder & CEO, Women in CX and together they share their CX pre...
Rob Scott · 9 Dec 2022
Zoom Discusses Its New Contact Center Solution
Watch on YouTube . In this session we explore the entrance of Zoom into the contact center market, discussing: Why Zoom made this move into the contact cente...
Charlie Mitchell · 2 Mar 2022
Best Practices for Managing Agents Through Change
Watch on YouTube In this session we discuss the following: How customer expectations have evolved and the kinds of pressure that are put on agents The key co...
William Smith · 1 Oct 2021
How the Shift to Digital has Impacted Remote Working
Watch on YouTube. In this session we discuss the following: The challenges agents are facing while working from home What solutions can help them overcome th...
Carly Read · 25 Aug 2021
The Role of Artificial Intelligence in Customer Service
Watch on YouTube . In this session we discuss the following: How customer demands are evolving and the necessary response from businesses How emerging techno...
William Smith · 19 Aug 2021
AudioCodes: Modernising On-Premise Contact Centres
Watch on YouTube In this session we discuss the following: Whether existing contact centres need to fully migrate to cloud to add new capabilities The capabi...
William Smith · 15 Jul 2021
Reimagining Customer Migration Journeys
Watch on YouTube In this session we discuss the following: Partner challenges with supporting remote agents Delivering a cloud journey Using CX to differenti...
David Dungay · 14 Jul 2021
Noise Challenges Associated with WFH
Watch on YouTube . In this session we discuss the following: The challenges associated with WFH, including the hybrid model and working in the contact centre...
Carly Read · 27 May 2021
Puzzel's CEO Talks CCaaS Innovation and Growth
Watch on Youtube . In this session we discuss the following: Frederic Laziou, CEO, Puzzel - professional and company bio What topics and trends are dominatin...
Rob Scott · 19 May 2021
Customer Experience in the Digital Workplace
Watch on YouTube . In this session, we discuss how the digital workplace has impacted the contact centre and whether work from home (WFH) should be the new s...
Rob Scott · 8 Jan 2021
How to Survive & Thrive in the New CX Jungle
UC Today guest host and CX Expert Clare Muscutt hosts Jeremy Payne, Group VP of Marketing and Alliances at Enghouse Interactive
Clare Muscutt · 29 Oct 2020
How Speech Recognition is Accelerating the Enterprise
Watch and subscribe on YouTube . In this session we discuss the following: How mobile technology is influencing customer expectations of interactions with se...
Clare Muscutt · 23 Oct 2020
How to Deliver Quality CX in a Time of Crisis
UC Today's, Rob Scott hosts Jeremy Payne, Group VP of Marketing, Enghouse Interactive and talks quality CX in the current climate
Rob Scott · 17 Apr 2020
Jabra Launches Wireless Earbuds for Business
Leaders in the audio industry, Jabra, announced late last year the introduction of the world's first set of "True Wireless" earbuds intended for corporate us...
Rebekah Carter · 10 Jan 2019
Avaya Oceana Review: Putting Customer Experience at the Heart of DX
Rapid changes in technology have left many businesses in a state of flux when it comes to their IT infrastructure. So common is this experience that it has e...
Ian Taylor · 22 Sept 2017