the voice of customer experience technology
Front pagesponsored · RingCentral
1 Oct 2021 · 1 min read

Best Practices for Managing Agents Through Change

Watch on YouTube In this session we discuss the following: How customer expectations have evolved and the kinds of pressure that are put on agents The key co...

Watch on YouTube

In this session we discuss the following:

  • How customer expectations have evolved and the kinds of pressure that are put on agents
  • The key considerations for effectively managing remote agents
  • The most important technologies for ensuring consistent agent performance regardless of location

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