CX Today's Charlie Mitchell introduces eight predictions from CX experts, who share their thoughts on what the remainder of 2023 may bring. These predictions are:
- Prediction #1 - AI-Driven Experiences Become an Expectation - Andy Traba, Head of Product Marketing at NICE
- Prediction #2 - Increased Adoption of Video In Customer Service - Ben Neo, Head of Enterprise Sales at Zoom
- Prediction #3 - 2023 Is the Year of Better Listening to Customers - Lead Analyst and Founder of Opus Research
- Prediction #4 - CX Becomes Smartphone-Centric - VP of of Product Management at Webex
- Prediction #5 - Sentiment Detection Becomes an Art Form - Michael Wallace, Sr. Manager of US Scaling Solutions Archetecture & Productivity Applications at AWS
- Prediction #6 - AI Gets Real In the Contact Center - Rebecca Wetteman, Principal at Valoir
- Prediction #7 - Expect an Explosion In Agent-Assist Technologies - Wayne Butterfield, Global Lead for Augmented Intelligence at ISG
- Prediction #8 - Consumers Start to Feel Comfortable with Conversational AI - Jon Arnold, Principal Analyst, J Arnold & Assosciates
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