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3 Jan 2024 · 1 min read

The Three Types of Contact Center Platforms (and Which Is Best for You!)

Watch on YouTube. CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales - UK&I / EMEA at Enghouse Interactive . In this session, we consider the types of ...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales - UK&I / EMEA at Enghouse Interactive.

In this session, we consider the types of contact center platforms; on-premise, cloud-based, and hybrid.

After giving a quick summary of each, we discuss:

  • Which is the most prevalent environment, and why?
  • Which industries have been quickest to embrace cloud and hybrid environments, and why?
  • What must CCaaS vendors do to bring more contact centers into the cloud?
  • Why should contact centers considering making that switch consider Enghouse as their tech partner?

For on Enghouse Interactive's contact center tech philosophy, visit Enghouse Interactive.

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