Rhys Fisher sits down with Miguel Marcos, VP of Operations at Enghouse Interactive, to unpack one of the most pressing debates in customer experience: Is cloud the only path to modernization?
Together, they dive into why flexibility, not rigid vendor mandates, is the real key to innovation in the contact center world.
Cloud-first strategies may dominate the headlines, but are they really the best fit for every business?
In this candid conversation, Miguel Marcos reveals why organizations need freedom of choice when it comes to CX transformation – and how Enghouse Interactive empowers IT and CX leaders to modernize on their own terms.
Here’s what you’ll learn in this discussion:
How the evolution of cloud technology has reshaped CX, and why compliance and control still matter.