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Front pagesponsored · Zendesk
7 Dec 2023 · 1 min read

Generative AI for Contact Center Agents: Demos and a Discussion

Watch on YouTube. CX Today's Charlie Mitchell introduces a demo of Zendesk's new generative AI solutions for contact center agents - live and virtual. He the...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell introduces a demo of Zendesk's new generative AI solutions for contact center agents - live and virtual.

He then speaks to Teresa Anania, SVP of Customer Experience at Zendesk, to dive deeper into new tech.

In doing so, they consider:

  • The customer response to the new GenAI solutions
  • How easy are they to deploy?
  • The security precautions Zendesk has taken
  • More benefits of the technology
  • What comes next?

Learn more about Zendesk's new GenAI capabilities by visiting Zendesk here.

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