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Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

Editorial coverage

173 pieces · CX Today editorial stories
How to Justify AI Investments to Your CFO, According to Zendesk
Interview
How to Justify AI Investments to Your CFO, According to Zendesk
Francesca Roche · 3mo ago
Why Knowing Where Not to Use AI Is the New Marketing Advantage, According to Zendesk
Interview · Revenue Tech
Why Knowing Where Not to Use AI Is the New Marketing Advantage, According to Zendesk
Francesca Roche · 4mo ago
How is AI Reshaping CRM & Customer Data Stacks, & How Can Leaders Prove Investments Deliver Value?
Interview
How is AI Reshaping CRM & Customer Data Stacks, & How Can Leaders Prove Investments Deliver Value?
Nicole Willing · 6mo ago
InterviewFrom Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center MigrationNicole Willing · Jan 16, 2026
Interview2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken PromisesFrancesca Roche · Dec 1, 2025
Interview · CX IntelligenceAI Agents For Customer Support: Trends, Predictions & ProvidersFrancesca Roche · Nov 10, 2025
Interview · CRM & DataThe Top CRM Vendors to Consider in 2025Rebekah Carter · Jul 22, 2025
Interview · Agent ExperienceThe New Best Practices for Contact Center Workforce Engagement ManagementFloyd March · Mar 31, 2025
Interview · Agent ExperienceThe Top 10 Contact Center Workforce Management (WFM) Tools for 2025Rebekah Carter · Mar 12, 2025
InterviewZendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local MeasureRob Scott · Feb 26, 2025
Interview · CRM & DataCustomer Service CRM: The Latest Trends, Features, & Providers Floyd March · Feb 24, 2025
Interview · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The RundownCharlie Mitchell · Dec 17, 2024
Interview · CRM & DataZendesk Unveils “Industry First” Outcome-Based Pricing ModelRhys Fisher · Aug 29, 2024
Interview · CRM & DataThe Forrester Wave for Customer Service Solutions 2024: Top TakeawaysCharlie Mitchell · Mar 7, 2024
Interview · CX IntelligenceThe Best Customer Experience Analytics Tools for 2024Rebekah Carter · Feb 9, 2024
InterviewBIG CX News - The Latest on Twilio's CEO Change & Zendesk's Klaus AcquisitionCharlie Mitchell · Jan 24, 2024
InterviewThe 5 Biggest CCaaS Acquisitions of 2023Charlie Mitchell · Jan 12, 2024
InterviewImmersive Customer Experience: Examples, Trends, and ProvidersCharlie Mitchell · Dec 21, 2023
InterviewThe Best Zendesk Features for CX ProductivityRebekah Carter · Nov 14, 2023
Interview · CRM & DataGartner Magic Quadrant for the CRM Customer Engagement Center 2023Charlie Mitchell · Nov 8, 2023
Interview · Agent ExperienceThe Top Employee Experience Platform OptionsRebekah Carter · Sep 29, 2023
Interview · CRM & DataWhy Customer Experience Helps Retailers Find Places in Customers' Hearts, Minds and WalletsEric Jorgensen · Jul 24, 2023
InterviewVideo for Customer Service, Engagement, & Retention – CX Today RoundtableCharlie Mitchell · Jul 18, 2023
Interview · CRM & DataWho Leads the CRM Space In 2023? Nucleus Research Reveals Its FindingsCharlie Mitchell · Apr 25, 2023
Interview8 Insightful E-Commerce Case Studies To Read In 2023Rebekah Carter · Mar 2, 2023
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