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Zendesk on CX Today

188 pieces · 173 editorial · 15 sponsored · covered since 2022 (49 stories)

CX Today coverage mentioning Zendesk, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zendesk stories to your CX Today feed.

Editorial coverage

173 pieces · CX Today editorial stories
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
News · Service Operations
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
Charlie Mitchell · 1y ago
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
News · CRM & Data
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Nicole Willing · 1y ago
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
News · CRM & Data
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
Floyd March · 1y ago
Interview · CRM & DataThe Top CRM Vendors to Consider in 2025Rebekah Carter · Jul 22, 2025
News · CRM & DataBig CX News from Zendesk, AWS, Microsoft, & ZohoCharlie Mitchell · Jul 18, 2025
News · CRM & DataZendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and PricingRhys Fisher · Jul 15, 2025
NewsThe CX Awards 2025 Winners AnnouncementCharlie Mitchell · Jul 10, 2025
News · CRM & DataBig CX News from Microsoft, Google, Salesforce, & ZendeskRhys Fisher · May 23, 2025
NewsZendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally AvailableCharlie Mitchell · May 21, 2025
NewsZendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making MistakesFloyd March · May 7, 2025
News · Agent ExperienceZendesk Previews an Employee Service Suite, Extends Its Resolution ObjectiveFloyd March · Apr 16, 2025
NewsZendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?Rhys Fisher · Apr 7, 2025
News · CRM & DataBig CX News from ServiceNow, Genesys, Salesforce, Twilio & ZendeskRhys Fisher · Apr 4, 2025
NewsBig CX News - The Latest on the New Amazon Connect, Zendesk's New Contact Center PlatformCharlie Mitchell · Apr 3, 2025
News · CRM & DataZendesk Outlines Its Unique Pricing Strategy for AI AgentsRhys Fisher · Apr 2, 2025
Interview · Agent ExperienceThe New Best Practices for Contact Center Workforce Engagement ManagementFloyd March · Mar 31, 2025
News · CX IntelligenceBig CX News from Zendesk, Genesys, Microsoft & AccentureRhys Fisher · Mar 28, 2025
News · CRM & DataThe Forrester Wave for CRM Software 2025: Top TakeawaysRhys Fisher · Mar 27, 2025
NewsZendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center LandscapeCharlie Mitchell · Mar 26, 2025
Interview · Agent ExperienceThe Top 10 Contact Center Workforce Management (WFM) Tools for 2025Rebekah Carter · Mar 12, 2025
InterviewZendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local MeasureRob Scott · Feb 26, 2025
Interview · CRM & DataCustomer Service CRM: The Latest Trends, Features, & Providers Floyd March · Feb 24, 2025
News · CRM & DataZendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” ScamsRhys Fisher · Jan 22, 2025
Interview · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The RundownCharlie Mitchell · Dec 17, 2024
News · CRM & DataThe Latest BIG News from Five9, Dialpad, Salesforce, & ZendeskRhys Fisher · Nov 15, 2024
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