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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

All coverage

857 pieces · editorial and sponsored · newest first
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Interview · CRM & Data
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
Charlie Mitchell · Dec 17, 2024
Agentic AI: How to Turn Passive Problem Recognition into Pro-active Resolution
Sponsored · Interview
Agentic AI: How to Turn Passive Problem Recognition into Pro-active Resolution
with Salesforce; TechSee · Dec 17, 2024
The Financial Services Contact Center: 3 Trends for 2025
Sponsored · Interview
The Financial Services Contact Center: 3 Trends for 2025
with Salesforce; Five9; ServiceNow; Acqueon; Nationwide Insurance · Dec 17, 2024
Interview · CX IntelligenceThe Microsoft Copilot of Today vs. Tomorrow: Don’t Write It Off Just YetCharlie Mitchell · Dec 16, 2024
News · CX Intelligence44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024Rhys Fisher · Dec 16, 2024
News · CRM & DataBig CX News from Salesforce, HubSpot, Microsoft & Five9Rhys Fisher · Dec 13, 2024
News · CRM & DataSalesforce Expands Service Cloud with Employee ServiceCharlie Mitchell · Dec 12, 2024
News · CRM & DataKlarna Didn't Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS AppsCharlie Mitchell · Dec 11, 2024
FeatureAWS re:Invent 2024: 5 Top Takeaways for Customer Experience EggheadsCharlie Mitchell · Dec 10, 2024
News · CRM & DataLoop Acquires Wonderment, Brings Two Close Shopify Partners TogetherRhys Fisher · Dec 10, 2024
SponsoredMeet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Datawith Salesforce; SequenceShift · Dec 9, 2024
NewsBig CX News from AWS, Verint, Kore.ai, & TwilioCharlie Mitchell · Dec 6, 2024
News · Agent ExperienceVerint Acquires Cogito, Develops a Bot That Scores Live Customer ConversationsCharlie Mitchell · Dec 5, 2024
News · CX IntelligenceKore.ai Releases an Agentic AI Platform, Aims to “Transform How Enterprises Operate”Charlie Mitchell · Dec 4, 2024
News · CRM & DataSalesforce CEO Jabs Copilot Again: “It's Just Repackaged ChatGPT”Rhys Fisher · Dec 4, 2024
NewsAWS Gives Amazon Connect a GenAI Facelift, Makes 10 Big CCaaS AnnouncementsCharlie Mitchell · Dec 2, 2024
News · CRM & DataThe Latest BIG News from Salesforce, Zoom, Twilio, & IBMRhys Fisher · Nov 29, 2024
News · CRM & DataSalesforce Expands Its Contact Center Integration Program, Leads a New Era of CX ConvergenceCharlie Mitchell · Nov 28, 2024
News · CRM & DataSalesforce’s Agentforce Testing Center Ensures Accurate Agent ResponsesJames Stephen · Nov 27, 2024
NewsThe Contact Center Advanced Buyers Guide 2024: 10 Top TakeawaysCharlie Mitchell · Nov 26, 2024
News · CX IntelligenceIBM Introduces an Orchestration Tool to “Supervise” AI AgentsRhys Fisher · Nov 25, 2024
SponsoredThe Five9 CX Summit 2024: 3 Top Takeawayswith Salesforce; Five9 · Nov 22, 2024
News · CRM & DataThe Latest BIG News from Microsoft, Salesforce, SAP, & TalkdeskRhys Fisher · Nov 22, 2024
News · CRM & DataTalkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM PlatformsRhys Fisher · Nov 21, 2024
News · CRM & DataSalesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership DebateRhys Fisher · Nov 20, 2024
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