Salesforce CEO Marc Benioff has taken yet another shot at Microsoft.
Speaking during an earnings call, the Salesforce Co-Founder was openly critical of Microsoft’s Copilot solution, describing it as "just repackaged ChatGPT."
From there, he boasted that Salesforce is uniquely capable of operating Agentforce across its own business and website in a way that Microsoft cannot replicate.
Indeed, Salesforce customers can go to help.salesforce.com and test it out for themselves.
The CEO baited some of the Microsoft specialists on the call, asking them to "try to find this running on microsoft.com, and I will be looking forward to getting your responses."
Benioff continued to talk up Agentforce, detailing how the solution is projected to impact Salesforce's own business this year:
"We expect that our own transformation with Agentforce on help.salesforce.com and, in many other areas of our company, is going to deflect between a quarter and a half of our annual case volume, and in optimistic cases, probably much, much more of that.
Agentforce is going to deliver the same unprecedented accuracy, speed, and cost savings to our customers.
The speed of these results is impressive, with Salesforce only announcing Agentforce in September.
In doing so, it seized the AI mantle and left much of the competition playing catch up.
That includes Microsoft, which has a much broader ecosystem and considerably more to piece together when it comes to agentic AI.
Nevertheless, Benioff’s most recent comments are the latest in a series of jabs thrown at Microsoft over the past few months, with the CEO having used the company’s previous earnings call to claim that "so many customers" were "disappointed" with their Copilot purchases.
He followed this up with a post on X, where he criticized the Microsoft AI tool for "spilling data everywhere", as well as comparing Copilot to "Clippy 2.0", referencing Microsoft's often-ridiculed virtual assistant from the 1990s.
Some may agree, with recent feedback from Inc. Magazine featuring several dissatisfied Microsoft Copilot users, who ultimately rated the solution a collective D-.
Meanwhile, experiences across the web seem mixed, as evident across various forums, like that below.
Thoughts on Copilot byu/cre8ivjay inOffice365
