Kore.ai has launched a new Agentic AI Platform: AI for Work.
The vendor typically supports organizations in automating enterprise communications as a conversational AI provider.
However, with this release, Kore.ai is not only automating conversations and the processes behind them, but it’s also mechanizing more of the everyday tasks that run across enterprise communications platforms and into other enterprise applications.
How? With a no-code offering that allows enterprise leaders to build autonomous AI agents. These perform a single task but can collaborate to automate more complex workflows.
The likes of Microsoft, SAP, and Salesforce have already made similar agentic AI announcements.
Yet, Kore.ai isn’t tied to a "core" enterprise tech ecosystem and can drift between environments, which may offer a differentiator – alongside the vendor’s deep AI expertise.
Indeed, Kore.ai is both a Gartner Magic Quadrant and Forrester Wave leader in conversational AI, working with 400+ Fortune 2000 companies.
Differentiators aside, however, these autonomous agents offer teams – both in CX and beyond – significant potential to automate much more of the enterprise.
Underlining their significance, Raj Koneru, CEO and Founder of Kore.ai, believes agentic AI offerings – like AI for Work - can transform the enterprise nerve system.
"The modern enterprise is at a tipping point where knowledge workers must shift from navigating complexity to driving meaningful outcomes," he said. "Existing tools and workflows don’t match the pace of innovation and the demand for efficiency.
"AI for Work brings the convergence of intelligence, accessibility, and empowerment," he continued.
By combining advanced RAG-based search, multiagent AI automation, and a no-code AI agent platform, we're not just enhancing productivity—we're democratizing AI innovation at every level of the organization to shape the future of work.
That RAG-based search element is significant in powering agents to take data and inputs from trusted sources and generate new content within authorized documents and applications.
