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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
10 Agentforce Case Studies, and What We Learned from Them
Interview · CRM & Data
10 Agentforce Case Studies, and What We Learned from Them
Rebekah Carter · 1y ago
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
News · CRM & Data
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
Floyd March · 1y ago
CRM vs. ERP: How Do They Differ, and Do I Need Both?
Interview · CRM & Data
CRM vs. ERP: How Do They Differ, and Do I Need Both?
Rebekah Carter · 1y ago
Interview · CRM & DataWhat Is CRM (Customer Relationship Management)? The Comprehensive GuideRebekah Carter · Jul 17, 2025
Interview · CX IntelligenceTop Business Intelligence Companies in 2025Rebekah Carter · Jul 17, 2025
News · CRM & DataServiceNow's Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of JobsFloyd March · Jul 15, 2025
NewsBig CX News - The Latest on Agentforce 3, New AI Studios from NiCE & GenesysCharlie Mitchell · Jul 15, 2025
News · CRM & DataSalesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal HiresFloyd March · Jul 14, 2025
News · CX IntelligenceBig CX News from Zoom, OpenAI, Salesforce, and SanasCharlie Mitchell · Jul 11, 2025
News · CRM & DataSalesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWSFloyd March · Jul 10, 2025
NewsThe CX Awards 2025 Winners AnnouncementCharlie Mitchell · Jul 10, 2025
News · CX IntelligenceZoom's New-Look AI Companion Reveals Its Broader AmbitionsRhys Fisher · Jul 9, 2025
Feature · CRM & DataSalesforce Follows ServiceNow's Lead, Pivots to Building AI Agent EcosystemsCharlie Mitchell · Jul 7, 2025
NewsBig CX News from Cisco, Microsoft, Salesforce, & VerintCharlie Mitchell · Jul 4, 2025
NewsLeading Contact Center Providers Called Out for Withholding Data from Rival AI SolutionsCharlie Mitchell · Jul 3, 2025
News · CRM & DataElon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu 'Agentforce' Rebrand IdeaRhys Fisher · Jun 30, 2025
Feature · CRM & DataSalesforce on Its New Agentforce Pricing Model, Rebranding Einstein OneCharlie Mitchell · Jun 27, 2025
News · CX IntelligenceBig CX News from Salesforce, Genesys, OpenAI, & MitelRhys Fisher · Jun 27, 2025
NewsThe CX Awards 2025 FinalistsCharlie Mitchell · Jun 26, 2025
Interview · CX IntelligenceGartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The RundownCharlie Mitchell · Jun 25, 2025
News · Agent Experience3 In 5 Contact Center Agents Don't Recommend Self-Service, Finds GartnerRhys Fisher · Jun 24, 2025
Feature · CRM & DataSalesforce Debuts Agentforce 3: The Top TakeawaysCharlie Mitchell · Jun 23, 2025
Interview · CRM & Data15 Use Cases for Generative AI in MarketingRebekah Carter · Jun 20, 2025
News · CRM & DataBig CX News from NiCE, Genesys, Salesforce, & GartnerRhys Fisher · Jun 20, 2025
News · CRM & DataSalesforce Hikes Its Prices, Aims to Mitigate High AI Integration CostsFloyd March · Jun 18, 2025
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