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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Salesforce Touts a Big ITSM Move Amid ServiceNow's CRM Push
News · CRM & Data
Salesforce Touts a Big ITSM Move Amid ServiceNow's CRM Push
Floyd March · 1y ago
Big CX News from Salesforce, Mitel, Microsoft, & Genesys
News · CRM & Data
Big CX News from Salesforce, Mitel, Microsoft, & Genesys
Charlie Mitchell · 1y ago
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
News · CRM & Data
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
Charlie Mitchell · 1y ago
News · CRM & DataBig CX News from Salesforce, Google, Microsoft & ZoomRhys Fisher · Mar 3, 2025
News · CRM & DataMicrosoft Deploys Thousands of Internal & External AI AgentsRhys Fisher · Feb 28, 2025
News · CRM & DataFive9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaSFloyd March · Feb 21, 2025
NewsMicrosoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI InnovationCharlie Mitchell · Feb 5, 2025
NewsBig CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & MicrosoftCharlie Mitchell · Jan 30, 2025
NewsMicrosoft to Scrap Smart Assist in Dynamics 365 Customer ServiceCharlie Mitchell · Jan 30, 2025
News · CX IntelligenceLinkedIn Sued for Allegedly Using Customer Data to Train AIRhys Fisher · Jan 27, 2025
NewsMicrosoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)Charlie Mitchell · Jan 24, 2025
News · CX IntelligenceBig CX News from Microsoft, ServiceNow, Cisco, & VerintRhys Fisher · Jan 24, 2025
News · CRM & DataGartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The RundownFloyd March · Jan 21, 2025
NewsMicrosoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center PlatformCharlie Mitchell · Jan 21, 2025
News · CRM & DataBig CX News from Microsoft, Salesforce, HubSpot, & AvayaRhys Fisher · Jan 17, 2025
NewsMicrosoft Beckons the Self-Learning Contact Center with Its Upcoming AI AgentsCharlie Mitchell · Jan 16, 2025
NewsHCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration FactoryFloyd March · Jan 14, 2025
News · CRM & DataSAP & Microsoft Preview the Integration Between Joule and CopilotRhys Fisher · Jan 14, 2025
NewsMicrosoft Teams Introduces a Live Chat Widget for Customer ServiceCharlie Mitchell · Jan 8, 2025
News · Service OperationsMicrosoft’s Big Contact Center Push? 2025 Seems Set to Be the YearCharlie Mitchell · Jan 2, 2025
News · CX IntelligenceMicrosoft CEO: AI Agents Will Transform SaaS as We Know ItRhys Fisher · Dec 23, 2024
News · CX IntelligenceBig CX News from Salesforce, Twilio, Microsoft, & HubSpotRhys Fisher · Dec 20, 2024
NewsMicrosoft Announces Multilingual Contact Center Voice AgentsRhys Fisher · Dec 17, 2024
News · CRM & DataBig CX News from Salesforce, HubSpot, Microsoft & Five9Rhys Fisher · Dec 13, 2024
NewsFive9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft TeamsJames Stephen · Dec 11, 2024
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