Nuance's Enterprise Professional Services business is set to become part of HCLTech.
The business employs 550 team members and – since 1989 – has worked with global enterprises to help them design, develop, and deploy customer contact solutions.
Now, all its team and customer contracts will transfer to the global IT services provider.
Additionally, Microsoft – which acquired Nuance in 2022 – will recommend HCLTech as its “preferred partner” to support Nuance customers migrating to the Microsoft Dynamics 365 Contact Center.
Many of these customers will have deployed Nuance’s on-premise contact center IVR solutions.
With Nuance's support for these solutions ending in June 2026, Microsoft recommended customers upgrade to the Dynamics 365 Contact Center and Azure AI services in September.
However, until this announcement, it hadn't given these customers a migration path to follow. This collaboration may change all that.
Indeed, HCLTech has vowed to create a Nuance Migration Factory to enable migrations away from Nuance’s legacy solutions “at scale”.
In doing so, it will support businesses in moving to the Dynamics 365 Contact Center, and – consequently - Microsoft will win more business for its cloud contact center.
Moreover, HCLTech will make the Dynamics 365 Contact Center its preferred contact center platform. This represents a big coup for Microsoft’s new contact center solution, with HCLTech one of the world’s largest enterprise service providers, supporting countless CCaaS transformation projects.
To do so, it works with the likes of NICE, Genesys, AWS, and various other leading cloud contact center vendors.
While it will still collaborate with such brands, the notion of Microsoft becoming its preferred partner seems significant, and Charles Lamanna, Corporate VP of Business and Industry Copilot at Microsoft, celebrated the news.
“We are thrilled to expand our partnership with HCLTech, who shares our vision of leveraging AI to transform the CCaaS market,” he said.
HCLTech is a leader in contact center transformations and is well positioned to help customers harness the power of AI to drive operational efficiency, scale, and growth.
Of course, Nuance customers leveraging its technologies – like Recognizer, an automatic speech recognition (ASR) engine, and Vocalizer, a text-to-speech (TTS) solution – have other options.
For instance, they could call up a provider like LumexVox, which also offers alternative on-premises solutions, and preserve their current environment beyond June 2026.
There are also various consulting partners – like NeuraFlash – that specialize in Nuance migrations to alternative cloud platforms.
However, with this deal, Anil Ganjoo, Chief Growth Officer, Americas, TMT at HCLTech, believes his company is uniquely positioned to support these customers.
"HCLTech is making a bold move to lead AI-driven innovation in the rapidly growing CCaaS market," he said.
We are excited to welcome best-in-class AI talent from Microsoft to our organization, which will further enhance our capabilities and, together with our preferred partnership in the CCaaS space, position HCLTech as a leader in the services market, driving AI-powered business outcomes.
Alongside the Migration Factory, Nuance Enterprise Professional Services customers transferring to HCLTech will receive support services that cover consulting, solution implementation, upgrades, system integration, and application development.
