From the release of yet more AI agents to a shock bankruptcy, here are some extracts from our most popular news stories over the last seven days.
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Salesforce has launched the next generation of Agentforce: Agentforce 2dx.
Following the December announcement of Agentforce 2.0, Salesforce’s AI agents now go beyond its CRM ecosystem, automating processes across departments and systems.
That’s a significant step for Salesforce. No longer is it talking just about the front office; it’s also taking its AI agents into the back office.
Agentforce 2dx will support developers with a new set of low-/no-code tools to configure, test, and deploy AI agents that span the enterprise.
Yet, the release offers much more than new developer tools. It also helps shine a light on the direction of Salesforce as it advances its agentic AI platform.
Given that, here are five major talking points from the release.
1. Salesforce Enables More Proactive AI Agents
"Agentforce APIs" and new MuleSoft APIs are a critical part of the 2dx release. These enable the integration of Agentforce into back-end processes and applications.
Alongside this are new Invocable Actions that automate actions based on business events. (Read on…).
Mitel Set to File for Bankruptcy, Reports
Mitel is poised to file for Chapter 11 bankruptcy, according to Bloomberg sources.
The publication broke the story, reporting that the enterprise communications company could officially file for protection “as soon as next week.”
The bankruptcy follows reports that Mitel’s debt is rapidly losing value.
Indeed, according to Bloomberg sources, the company’s $235 million first-lien term loan, set to mature in December 2025, is now trading for a fraction of a cent on the dollar.
But what exactly does this mean for Mitel moving forward?
With so many different variations of bankruptcy available, it can be difficult to understand what each one really means.
Chapter 11 bankruptcy is primarily for businesses that have accrued substantial debt.
Unlike Chapter 7, which involves liquidation, Chapter 11 allows a company to restructure its debt while continuing operations.
For Mitel, this provides time to adjust to its revenue and manage its debt repayment. (Read on…).
