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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

All coverage

378 pieces · editorial and sponsored · newest first
Cracks in CX: Customer Journey Fragmentation Is Becoming Too Expensive to Ignore
Guide
Cracks in CX: Customer Journey Fragmentation Is Becoming Too Expensive to Ignore
Rebekah Carter · Nov 7, 2025
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
News
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
Rhys Fisher · Nov 6, 2025
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
News · CRM & Data
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
Nicole Willing · Nov 6, 2025
Guide · CRM & DataThe Ultimate Guide to Sales & Marketing TechnologySean Nolan · Nov 5, 2025
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
Guide · CX TrustTrust in AI: How Customer Confidence Defines the Future of CX AutomationRebekah Carter · Oct 31, 2025
News · CX IntelligenceBig CX News from AWS, ServiceNow, Forrester & ZohoRhys Fisher · Oct 31, 2025
News · Service OperationsMicrosoft Azure Outage After AWS Crash Exposes Weak Link in Customer ServiceNicole Willing · Oct 30, 2025
Interview · CX IntelligenceHow Microsoft’s AI Strategy is Transforming Customer ExperienceRhys Fisher · Oct 30, 2025
News · CX TrustMicrosoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot CustomersFrancesca Roche · Oct 27, 2025
News · CRM & DataMicrosoft Expands Dynamics 365 Contact Center with New AI AgentsNicole Willing · Oct 22, 2025
Interview · CX IntelligenceGartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The RundownRhys Fisher · Oct 21, 2025
News · Revenue TechThe Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & MicrosoftRhys Fisher · Oct 17, 2025
NewsMicrosoft Expands AI Customer Service Strategy with L&G Contact Center DealNicole Willing · Oct 15, 2025
InterviewMicrosoft Outlines Its Vision for Customer Service in the AI Agent-Led EnterpriseNicole Willing · Oct 14, 2025
News · CRM & DataMicrosoft Deepens Talkdesk Integration in Latest PartnershipFrancesca Roche · Oct 2, 2025
SponsoredExplainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Servicewith NICE; Salesforce; Microsoft · Oct 1, 2025
NewsCCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?Daniel Flatt · Sep 30, 2025
NewsMicrosoft’s New Marketplace Can Help Enterprises Improve Customer ExperienceNicole Willing · Sep 29, 2025
NewsMicrosoft Aims to Elevate Customer Service With HD Voice FeaturesNicole Willing · Sep 24, 2025
News · CX IntelligenceMicrosoft Boosts Contact Center Voice AI with a New Take on Speech RecognitionNicole Willing · Sep 15, 2025
News · CRM & DataBig CX News from Salesforce, ServiceNow, HubSpot & MicrosoftRhys Fisher · Sep 5, 2025
NewsMicrosoft Completes a Big Move to Converge CCaaS and UCaaSRhys Fisher · Sep 4, 2025
News · CRM & DataBig CX News from Microsoft, Salesforce, Lenovo & ZoomRhys Fisher · Aug 22, 2025
NewsMicrosoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI AgentCharlie Mitchell · Aug 20, 2025
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