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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

All coverage

378 pieces · editorial and sponsored · newest first
Unifying CCaaS & UCaaS – CX Today Roundtable
Interview
Unifying CCaaS & UCaaS – CX Today Roundtable
Charlie Mitchell · Sep 19, 2023
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
Interview · CRM & Data
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023
Charlie Mitchell · Sep 14, 2023
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023
Interview · CX Intelligence
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023
Charlie Mitchell · Sep 11, 2023
NewsThe Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWSCharlie Mitchell · Sep 8, 2023
News“Thousands” of Microsoft Customer Service Agents Test CopilotJames Stephen · Sep 8, 2023
News · CX IntelligenceNew Microsoft Dynamics 365 Customer Insights Is Generally AvailableJames Stephen · Sep 7, 2023
Interview · Agent ExperienceThe Contact Center Suites Buyers Guide 2023: Top TakeawaysCharlie Mitchell · Sep 5, 2023
Interview · CX IntelligenceGartner RPA Magic Quadrant 2023: The Latest Updates Rebekah Carter · Aug 21, 2023
Feature · CRM & DataBIG CX News - The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFMCharlie Mitchell · Aug 11, 2023
Interview · Agent ExperienceUiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10xCharlie Mitchell · Aug 7, 2023
NewsMicrosoft Unveils 22 Upcoming Features for Its CCaaS SolutionRory Greener · Aug 1, 2023
NewsAudioCodes’ Contact Center Receives Microsoft Teams CertificationJames Stephen · Aug 1, 2023
News · CX IntelligenceThe Latest BIG News from Microsoft, AWS, Twilio, NICE & SAPCharlie Mitchell · Jul 28, 2023
Interview · Agent ExperienceExploring Microsoft Dynamics Copilot: AI in Dynamics 365Rebekah Carter · Jul 27, 2023
InterviewMicrosoft vs. Google: The Race to CCaaS ContentionCharlie Mitchell · Jul 27, 2023
FeatureMicrosoft’s CX Business Surpasses $1 Billion in SalesJames Stephen · Jul 26, 2023
News · Agent ExperienceThe Latest BIG News from Zoom, Microsoft, Cisco, & AWSCharlie Mitchell · Jul 21, 2023
News · CRM & DataMicrosoft Launches Sales Copilot, Makes Many More CX-Related AnnouncementsCharlie Mitchell · Jul 18, 2023
NewsIs Your Contact Center Ready for Copilot?James Stephen · Jul 11, 2023
News‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting TimesTom Wright · Jul 7, 2023
InterviewGartner Magic Quadrant for DevOps Platforms 2023Charlie Mitchell · Jul 4, 2023
NewsThe Latest BIG News from NICE, Teleperformance, Five9, & TwilioCharlie Mitchell · Jul 3, 2023
NewsTeleperformance Strikes $185MN Megadeal with Microsoft to Launch GenAI SolutionCharlie Mitchell · Jun 29, 2023
NewsMicrosoft Releases New Contact Center Use Cases for CopilotJames Stephen · Jun 12, 2023
NewsUJET Integrates Its CCaaS Platform with Microsoft TeamsJames Stephen · May 24, 2023
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