Latest Explainer News

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

Marketing & Sales Technology

Generative Engine Optimization: Designing “AI-Readable” Content for New Machine Customers

AI & Automation in CX

Amazon Nova Sonic: The End of the “Robot Pause” in CX?

CRM & Customer Data Management

Microsoft vs. Salesforce: How Do They Compare on CRM?

Contact Center & Omnichannel​

Gartner Peer Insights “Voice of the Customer” for CCaaS 2025

Contact Center & Omnichannel​

Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown

CRM & Customer Data Management

Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)

Customer Analytics & Intelligence

Adobe vs. Optimizely: Which Is the Better DXP? (A 2025 Comparison)

Contact Center & Omnichannel​

NICE CXone vs. Genesys Cloud: The Ultimate CCaaS Battle

CRM & Customer Data Management

HubSpot Sales Hub: An Introduction, Features, & Pricing

CX TV

The Great Contact Center Debate: Cloud vs. On-Premises

Contact Center & Omnichannel​

AudioCodes Voca Review: A Leading MS Teams Contact Center Solution

Contact Center & Omnichannel​

Landis Microsoft Teams Contact Center Review

Contact Center & Omnichannel​

Avaya Experience Platform Review: Flexible, Scalable CX

CRM & Customer Data Management

Monday.com CRM Review: The Complete Guide

Contact Center & Omnichannel​

Avaya Communications APIs review: Avaya CPaaS