Home
Conversational AI
ChatGPT Moves Into Commerce With Instant Checkout
AI
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
CRM
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
Contact Center
AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem
Explainer: Reducing Time To Resolution with CX Automation
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
Event News
Customer Engagement Summit 2025 Set for London Return
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
CX TV
How CX Leaders Can Win in a Hyper-Dynamic Market
Most Organizations Lack Effective Risk Controls For AI
Workforce Engagement Management
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Customer Data Platform
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
