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CRM
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Conversational AI
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Contact Center
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
CX TV
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
Big CX News from NiCE, Genesys, Salesforce, & Gartner
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences
Agents in Action: Moving from Chatbots to Real Operational Impact
