Adobe Summit 2026: Liz Miller Calls Out the Market on AI Strategy – and She's Not Holding Back
Liz Miller joins CX Today from Las Vegas to break down what Adobe Summit 2026 actually means for enterprise marketers.
Rhys Fisher · 22 Apr 2026
CX Today's 12 Trends of Christmas: Expert Predictions for 2026
12 CX analysts, vendors, and practitioners share their biggest customer experience predictions for 2026, from agentic AI to data governance and personalization at scale.
Rhys Fisher · 23 Dec 2025
Where Does Customer Journey Mapping Go Wrong?
To dig into the challenges and opportunities of customer journey mapping, Charlie is joined by: Katie Stabler, Founder of CULTIVATE Customer Experience by De...
Charlie Mitchell · 27 Oct 2025
Stop Blaming Agents: The Real Culprit Behind Poor CX
Rhys Fisher sits down with Thor Mitskog, CEO of Cyber Acoustics , to dive into a topic often overlooked but absolutely mission-critical: audio quality in the...
Rhys Fisher · 18 Sept 2025
The Current State of Customer Service: A Breakdown
This year, NiCE surveyed 12,000+ consumers and 270 C-suite leaders from enterprise companies. In doing so, the company uncovered many intriguing insights int...
Charlie Mitchell · 11 Jun 2025
Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Watch on YouTube. In this episode of our Salesforce Update Show, CX Today's Charlie Mitchell hosts three expert customer experience analysts to discuss the l...
Charlie Mitchell · 27 Feb 2025
From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead
What if the secret to CX success in 2026 isn’t more automation — but better orchestration between AI and people? In this exclusive interview hosted by Rob Sc...
Rob Scott · 8 Jan 2025
Total Experience: A Complete Guide for 2025
CX Today's Charlie Mitchell hosts Lee Jones, Director of Elev-8 Performance . They kick off the conversation by considering: What is total experience? How do...
Charlie Mitchell · 17 Dec 2024
Probing the Gartner Magic Quadrant for CCaaS 2024
Watch on YouTube. CX Today's Charlie Mitchell presents the 2024 Gartner Magic Quadrant for CCaaS. He's joined by Dave Michels, Lead Analyst at TalkingPointz ...
Charlie Mitchell · 7 Nov 2024
‘Reimaging CX’ - How AI is Changing the Game for Cisco
CX Today's Tom Wright speaks to Cisco’s Jay Patel . In this session we discuss the following: 1) The Significance of Cisco’s new AI Agent 2) How Cisco’s AI A...
Tom Wright · 24 Oct 2024
On-Prem vs. Cloud Contact Centers: It's Not an Open & Shut Case
Watch on YouTube CX Today's Charlie Mitchell introduces a discussion on why businesses may wish to keep their contact center operations on-premise. For this ...
Charlie Mitchell · 9 Sept 2024
Krisp Shows off AI That Changes the Accents of Contact Center Agents
Watch on YouTube. CX Today's Charlie Mitchell introduces a demo of Krisp's new AI accent localization feature for contact center agents. He also speaks to Da...
Charlie Mitchell · 15 Jan 2024
The Forces Shaping Customer Experience (and Why They Matter!)
Watch on YouTube. CX Today's Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce . We break down the forces shaping customer experience, which...
Charlie Mitchell · 10 Jan 2024
Avaya Discusses Roadmap Developments and Priorities for 2024
Watch on YouTube CX Today's David Dungay hosts Omar Javaid, Chief Product Officer, Avaya , at GITEX Global 2023. In this session, we discuss the following: T...
David Dungay · 16 Oct 2023
What Should I Look for In a CCaaS Platform?
Watch on YouTube. CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Thomas John, Vice President Partners EMEA & Interna...
Charlie Mitchell · 27 Sept 2023
Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance
Watch on YouTube. CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys . We discuss Genesys's sector-specific approach to CCaaS...
Charlie Mitchell · 11 Sept 2023
Big CX Update: Enghouse Interactive
Watch on YouTube. CX Today's Charlie Mitchell talks to Debbie Thomas, Pre-Sales Director at Enghouse Interactive for the latest in our Big CX Update series. ...
Charlie Mitchell · 10 Jul 2023
Big CX Update: Genesys
Watch on YouTube Andrew McInnes, VP of Americas at Genesys , joins Kieran Devlin of CX Today for the latest in our Big CX Update Series. In this session, we ...
Kieran Devlin · 10 Jul 2023
Big CX Update: MiaRec
Watch on YouTube. Tatiana Polyakova, COO of MiaRec , joins Kieran Devlin of CX Today for the latest session in our Big CX Update series. Polyakova provides a...
Kieran Devlin · 10 Jul 2023
Big CX Update with Local Measure
Watch on YouTube In this video for our Big CX Update Series, CX Today's Charlie Mitchell talks to Jonathan Barouch, Founder & CEO of Local Measure . During t...
Charlie Mitchell · 10 Jul 2023
Big CX Update with Glance
Watch on YouTube. In this video for our Big CX Update Series, CX Today's Charlie Mitchell talks to Tom Martin, CEO of Glance . During the conversation, we di...
Charlie Mitchell · 10 Jul 2023
Big CX Update: MaxContact
Watch on YouTube. CX Today's Charlie Mitchell talks to Ben Booth, CEO of MaxContact for the latest in our Big CX Update Series. During the conversation, we d...
Charlie Mitchell · 10 Jul 2023
Big CX Update: Cyara
Watch on YouTube Max Lipovetsky, VP of Products at Cyara , joins CX Today's Kieran Devlin for the latest in our Big CX Update series. Lipovetsky discusses wh...
Kieran Devlin · 10 Jul 2023
Creating Consistent CX is Key to Customer Retention
Watch on YouTube. CX Today's David Dungay hosts David Butler, SVP of Product & Strategy, Glance Networks. In this session we discuss the following: Where do ...
David Dungay · 5 Jun 2023
Drive Cost-Reductions with Effective Self-Service
Watch on YouTube. CX Today's David Dungay hosts Courtney Goodsell, Product Manager at Mavenoid. In this session we discuss the following: What is effective s...
David Dungay · 6 Mar 2023
3 Contact Center Agent Trends for 2023 (and How to Address Them!)
Watch on YouTube. CX Today's Charlie Mitchell hosts Garry Gormley, Founder of FAB Solutions. In this session, we break down the following three contact cente...
Charlie Mitchell · 2 Mar 2023
6 Practical NLP Use Cases That Can Transform Contact Center Performance
Watch on YouTube. CX Today's Charlie Mitchell hosts Jake Gardiner, a Senior Enterprise Account Director at Odigo. In this session, we break down the followin...
Charlie Mitchell · 27 Feb 2023
CX Awards 2023 Winners 🏆
AI is everywhere. CCaaS and UCaaS systems are converging. Immersive experiences are emerging. These are just some of the trends touching the customer experie...
Charlie Mitchell · 17 Feb 2023
Create More 'Memorable' Customer Experiences by Using Remote Video
Watch on YouTube . CX Today's Charlie Mitchell hosts Colin Shaw, Founder & CEO of Beyond Philosophy . In this session, we consider how brands can create more...
Charlie Mitchell · 31 Jan 2023
How CPaaS Is Changing Customer Experience
Watch on YouTube . CX Today's Charlie Mitchell hosts Jay Patel, VP & GM of Webex CPaaS Solutions , discussing how CPaaS is changing CX. In doing so, we consi...
Charlie Mitchell · 12 Jan 2023
Making the Case for Converging Customer and Employee Experiences
Watch on YouTube . CX Today's Charlie Mitchell hosts Jono Luk , Vice President of Product Management at Webex , discussing how businesses are converging CX a...
Charlie Mitchell · 22 Dec 2022
Puzzel Sets Out Its Social Responsibility Plans
Watch on YouTube . CX Today's Charlie Mitchell hosts Alberta Bosco, Product Marketing Director at Puzzel . In this session, we discuss the following: Puzzel'...
Charlie Mitchell · 25 Nov 2022
Best Practices for Managing Agents Through Change
Watch on YouTube In this session we discuss the following: How customer expectations have evolved and the kinds of pressure that are put on agents The key co...
William Smith · 1 Oct 2021
Keeping Agents Engaged Post-Pandemic
Watch on YouTube In this session we discuss the following: Agent productivity and the impact of the pandemic Helping agents overcome feelings of isolation Wh...
Carly Read · 12 Jul 2021
MessageBird Inbox is an Omni-Channel Game-changer
MessageBird, a leading CPaaS provider with their finger on the pulse of the API revolution, recently announced a new solution in its portfolio. The new Inbox...
Rob Scott · 10 Mar 2020
Logitech Delivers New Zone Wired Headset
Logitech, a company committed to designing products that simplify and enhance people’s lives every day, recently announced that it is expanding its video con...
Rebekah Carter · 6 Mar 2020
Reading Between the Lines of Your Conversations - Explaining Kono
Kono is your AI-powered virtual assistant, integrated with Slack, Office 365, and Google. Just cc-in Kono on your conversations.
Rob Scott · 23 Oct 2018
Avaya Ava: Customer-Focused and Communication-Oriented
Avaya joins an exciting chatbot market, with Ava - a dedicated tool for contact centre efficiency. What’s more, it offers social media mining as well, giving you a holistic look at customer chatter.
Rob Scott · 3 Oct 2018