CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys.
We discuss Genesys's sector-specific approach to CCaaS and deep dive on insurance, considering:
- How Genesys innovates across sectors
- The challenges insurers face in improving service experiences
- How Genesys supports its customers in overcoming these challenges
- The roles of prominent service providers, like Verizon
If you'd like to find out more about Genesys's CCaaS solutions, visit: https://www.verizon.com/business/products/contact-center-cx-solutions/