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CRM
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Contact Center
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
AI
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Event News
Customer Engagement Summit 2025 Set for London Return
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
Why AI Buying Takes Too Long – and How to Speed It Up
Conversational AI
Miratech on AI Mayhem: Five Big Mistakes Companies Are Making with AI
Workforce Engagement Management
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
The Hidden Downsides of Contact Center Agent-Assist Technology
Why Government Contact Centers Are Embracing AI – And What Comes Next
Trust or Bust: How to Secure Contact Center AI
HubSpot Has Rebuilt Its Funnel, and It’s Working
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Vodafone’s New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer Service
10 Agentforce Case Studies, and What We Learned from Them
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Top Business Intelligence Companies in 2025
