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Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
AI & Automation in CX
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
AI Autonomous Agents in CX: Balancing Automation with Brand Safety
CX TV
The Call That Cost a Fortune
Every Millisecond Counts: Designing for Real-Time AI in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds
How Not to Break Your Agent Assist Before It Even Launches
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Zoom Launches AI Companion 3.0, Expands its AI Strategy
How Smart Automation Delivers Real Customer Support Cost Reduction
Agentic AI That Adds Up: How to Win Over the CFO
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
