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Conversational AI
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
CRM
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
Contact Center
Choosing The Best AI Provider for Your Contact Center
Why Government Contact Centers Are Embracing AI – And What Comes Next
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
Customer Service Has a New Front Door, and It’s Not Your Shiny Chatbot
“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
What is Conversational AI? Inside the AI Revolution Reshaping Contact Centers and CX Platforms
What is CCaaS and Why Is it Critical to Enterprise Customer Experience?
