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Conversational AI
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Contact Center
Customer Experience BPOs: Trends, Predictions, & Providers
How Government Agencies Can Balance AI Innovation with Security and Trust
Big CX News from Verint, Accenture, Google & Avaya
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Are We Entering a New, AI-Powered Contact Center Era?
Google Is Building AI Mode Agents to Automate Customer Support Tasks
The Contact Center of Tomorrow Starts With Data
Voice of the Customer
The Contentsquare-Loris Acquisition: A Closer Look
6 Helpful Tools to Build AI Agents That Actually Work
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
CRM
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
AI’s New Role: From Job Threat to Agent Co-Pilot
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
