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CRM
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
Voice of the Customer
The Top 20 VoC Solutions to Explore in 2025
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Conversational AI
The Hidden Power of AI Agents in Customer Experience
AI That Supports, Not Replaces: Rethinking Agent Assistance
Contact Center
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
What Should You Look for in a Contact Center Virtual Agent?
93% of Contact Center Leaders Are Reevaluating the Agent Role
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Contact Center AI Assistants Are Introducing New Inefficiencies & Burdens, Finds Study
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
