Latest Artificial Intelligence News

Latest News

Cisco WebexOne 2025 - Get in on AI.

Contact Center

Cisco Doubles Down on AI-Powered Contact Center at WebexOne 2025

AI

ServiceNow Introduces AI Experience to Reshape Customer Service Workflows

Employees are holding boxes containing their personal belongings, illustrating the concept of corporate layoffs and termination of employment relationships

AI

Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy

Sprinklr Launches Three New AI-Powered Innovations

CRM

Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?

AI

SAP Previews AI-Powered Enhancements to CX Platform

AI Washing in CX

Contact Center

AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem

AI

Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience

AI

Explainer: Reducing Time To Resolution with CX Automation

Big CX News

AI

The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint

San Francisco, California, USA - Feb 8, 2020: Salesforce logo is seen on the Salesforce Tower at its headquarters campus in the SoMa district of downtown San Francisco, California.

AI

Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI

Pega Infinity ’25 Brings Trustworthy AI Agents to Customer Service

CRM

Pega Promises Predictable & Trustworthy Customer Service AI Agents

Contact Center

Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries

cyber security padlock symbolizes the protection and safeguarding of digital assets and information against unauthorized access, cyber threats, and malicious activities

CRM

The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike

AI

NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience

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Event News

Customer Engagement Summit 2025 Set for London Return

Contact Center

Deflection Is NOT a Contact Center AI Strategy. This Is

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