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CRM & Customer Data Management
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
CX TV
Public Sector Contact Centers: The Current State of Play
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Contact Center & Omnichannel
The Algorithm Never Blinks: Why Contact Center AI is Creating a New Kind of Agent Burnout
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
Afiniti and Five9 Team Up to Bring Invisible AI to the Contact Center
Why AI Disclosure Could Make or Break Customer Trust
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
CX Trends
Gartner Reveals Top Tech Trends For 2026
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Lessons Learned from Amazon Connect Horizons
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Salesforce Sets Its Sights on $60 Billion by 2030
A Game Plan to Improve Contact Center Agent Empowerment
