Contact Center
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
CRM
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Big CX News from Salesforce, HubSpot, Adobe, & Everise
CX
UCaaS Meets CCaaS: Transforming Enterprise Communications
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
Conversational AI
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Can You Distinguish Between This AI Voice Agent and a Real Person?
The Future of Contact Center Technology: A Deep Dive
The Top Strategic Priorities for Customer Service Leaders
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
