Contact Center
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
CRM
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
CX
UCaaS Meets CCaaS: Transforming Enterprise Communications
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
Conversational AI
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Personalization Can Triple the Likelihood of Customer Regret, says Gartner
Salesforce Embeds Slack Directly Into CRM Records
Can You Distinguish Between This AI Voice Agent and a Real Person?
The Future of Contact Center Technology: A Deep Dive
The Top Strategic Priorities for Customer Service Leaders
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
