Contact Center
Personalization Can Triple the Likelihood of Customer Regret, says Gartner
CRM
Salesforce Embeds Slack Directly Into CRM Records
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
Conversational AI
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
CX
Can You Distinguish Between This AI Voice Agent and a Real Person?
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
The Future of Contact Center Technology: A Deep Dive
The Top Strategic Priorities for Customer Service Leaders
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
Why Does Traditional CCaaS Pricing Need to Evolve?
