CRM
Salesforce Embeds Slack Directly Into CRM Records
Contact Center
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
Everise Neutralizes Foreign Contact Center Agent Accents with AI, the Latest BPO of Many
Loyalty Management
Google Takes on Deepfakes with a New “Know Your Customer” Innovation
Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)
CX
Can You Distinguish Between This AI Voice Agent and a Real Person?
The Future of Contact Center Technology: A Deep Dive
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
The Top Strategic Priorities for Customer Service Leaders
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
Conversational AI
Why Does Traditional CCaaS Pricing Need to Evolve?
