Hunter Middleton
Customer experience voice
22 stories · newest first · 8 in 2026 · 0 in the last 90 days
8x8 Targets a Costly Routing Problem in CX
8x8 AI Routing aims to cut transfers and routing admin by matching customers with the best available expert across the business.
Rob Wilkinson · 4 min read · 25 Jun 2026
8x8 Expands WEM Push With AI Quality
8x8 is using nearly 3x WFM growth and new AI quality tools to push an integrated WEM strategy inside its CX platform.
Rob Wilkinson · 5 min read · 19 Jun 2026
The Death of the Standalone WFM Tool?
The standalone WFM model is under pressure. Here's what 8x8's pricing move signals for the WEM landscape.
Thomas Walker · 5 min read · 16 Jun 2026
8x8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore
8x8's new Resolve platform delivers multi-channel critical alerts to frontline workers via SMS, WhatsApp, and voice.
Rhys Fisher · 3 min read · 4 Jun 2026
8x8 Updates CX Platform to Tackle the Bottlenecks Stalling AI Deployments
8x8 updates its CX platform to limit AI deployment bottlenecks with faster native agent builds and expanded CRM integrations.
Nicole Willing · 4 min read · 6 May 2026
Big CX News from Cisco, Salesforce, HubSpot & 8x8
Big CX News from the biggest CX and customer service brands in the world, including: Cisco, Salesforce, HubSpot & 8x8
Rhys Fisher · 4 min read · 17 Apr 2026
8x8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents
8x8 AI Studio lets contact centers build, test, and deploy AI agents natively — no developers, no separate vendor, no prolonged integration.
Rhys Fisher · 3 min read · 14 Apr 2026
8x8 Brings Real-Time AI Guidance Directly into the Agent Workspace
8x8 Smart Assist embeds real-time AI guidance, next-best actions, and automated summaries directly into the agent workflow to cut handle times and reduce onboarding.
Rhys Fisher · 4 min read · 20 Feb 2026
8x8 Expands Contact Center Platform with Integrated WFM and Native Mitel Phone Support
8x8 enhances its contact center capabilities with workforce management and Mitel SIP phone support, simplifying staffing for SMEs.
Nicole Willing · 3 min read · 4 Nov 2025
8x8 Adds New AI and Customer Engagement Features
8x8 has introduced its latest artificial intelligence and customer engagement features to its cloud CX platform. 8×8 Secures a 20,000+ Seat CCaaS & UCaaS Meg...
James Stephen · 3 min read · 11 Nov 2024
8x8 Expands AI-Powered Voice Self-Service Offering
8x8 is integrating its AI-powered voice self-service capability to its 8x8 Intelligent Customer Assistant. 8×8 Finds Its CCaaS Groove in the Midmarket, Sees ...
James Stephen · 3 min read · 23 Oct 2024
8x8 Releases Engage to Support Customer-Facing Employees
8x8 has launched Engage, an AI-powered solution designed to support and enhance cross-organization customer engagement. Primarily, it does so by empowering s...
Rhys Fisher · 3 min read · 5 Mar 2024
8x8 Bags Non-Profit Contract
8x8’s XCaaS platform has been deployed by Wayne Metro Community Action to “better serve the community”. Wayne Metro serves around 35,000 low to moderate inco...
James Stephen · 3 min read · 10 Jan 2024
8x8 Debuts Voice Self-Service, Workspace Upgrades, and a Deeper Salesforce Integration
8×8 has made sweeping enhancements across its CCaaS platform, adding AI-powered voice self-service and extending its Salesforce integration. The vendor also ...
James Stephen · 4 min read · 30 Oct 2023
8x8 Reveals 50% of its Contact Centre Customers Leverage Supervisor Workspace
8x8 has revealed the success of its recently launched Supervisor Workspace solution, with the offering becoming one of the company's fastest new product adop...
Kieran Devlin · 4 min read · 4 Aug 2023
8x8 Releases CCaaS and UCaaS Enhancements, Expands In South Korea
8x8 has released a series of updates across its XCaaS platform, which blends its CCaaS and UCaaS solutions. The emphasis again appears to be on the contact c...
Charlie Mitchell · 3 min read · 28 Jul 2023
The Latest BIG News from Salesforce, AWS, 8x8 & Gladly
From price hikes to new partner programs, here are some extracts from our most popular news stories over the last seven days. Salesforce Cloud CRM Prices Set...
Charlie Mitchell · 4 min read · 14 Jul 2023
8x8 Launches New Partner Program with CX at Its Core
8x8 has unveiled its new partner program that aims to improve customer experiences with AI, insights, and analytics capabilities. The 8x8 Technology Partner ...
James Stephen · 3 min read · 13 Jul 2023
8x8 Launches New XCaaS Contact Center Capabilities
8x8 has updated its XCaaS contact center to include AI-powered self-service, improved agent visibility, and new integrations. The Software as a Service provi...
James Stephen · 3 min read · 28 Apr 2023
Genesys and 8x8 Partner to Integrate CCaaS and UCaaS
Genesys Cloud CX now integrates with 8x8 Cloud Unified Communications, paving the way for a more collaborative contact center. Indeed, the integration will a...
Charlie Mitchell · 2 min read · 13 Apr 2022
8x8 Releases an Agent-Centred CCaaS Solution
8x8 has launched a new CCaaS solution, 8x8 Agent Workspace, which offers embedded UCaaS capabilities to bolster agent experiences. Such capabilities include ...
Charlie Mitchell · 2 min read · 16 Mar 2022
8x8 Launches Frontdesk to Transform Hybrid Working
8x8 has announced it is launching Frontdesk , a new XCaaS composed experience for high volume call handling. 8x8 made the announcement at this year's Enterpr...
Carly Read · 3 min read · 28 Sept 2021